We visited MacCrackens for a casual evening with friends, hoping to enjoy some drinks and unwind. The experience took an unexpected turn when we approached the bar attended by Fagan F. While my husband ordered drinks with her, she abruptly had security check all of our IDs, creating an uncomfortable atmosphere right after placing our orders.

Disappointed with Fagan's demeanor, we opted to order our drinks from another bartender. As we made our way back to our table, we were shocked when security, seemingly at Fagan's behest, decided to kick us out. The reason provided appeared to be concocted, and when we proved the error to the security personnel, their response was indifferent. He was very hostile and abrupt, not only was it embarrassing but discouraging as we brag about MacCrakens very often to all of our friends and family.

Despite demonstrating that we had indeed ordered our drinks legitimately, security insisted on ejecting us from the premises on the basis of Fagan’s theory of having an “outside bottle of Coca Cola that had alcohol”. After offering to search all of our belongings, the security insisted that we had to leave on the ruling of the bartender.

This arbitrary and unjust treatment left us not only frustrated but also questioning the professionalism and customer service at MacCrackens. The disregard for our experience, even after clarifying the misunderstanding, was disheartening and certainly tarnished what should have been an enjoyable evening out.

Again, we were extremely compliant and reasonable. We weren’t loud nor disrespectful. There was no discussion or opportunity to prove our innocence.

It was immensely embarrassing and disheartening.