Tiny Bubbles Tea Bar and Gift Shop — Restaurant in Marietta

Ok. I hate to rant, but I officially won’t ever be having bubble tea here ever again, and here is why. I have spent a ton of money here. I’ve not always collected points on the money either. But yesterday I finally made the 300 point mark. (Which equates to $300) The reward for reaching 300 points was a purse they recently printed that features their mascot and the logo. I collect kawaii purses, so since it came out a few months ago, I have been dumping money into this place, even though I know it’s over priced. I wanted to support the local business at the square. I like the tea, and I feel like I’m getting a little back for the money I’m spending.

I asked if I could get my purse now, and the cashier said she would get a manager. After being told on multiple occasions, from multiple employees, that the purse was 300 points; the manager told me that she refused to give me the purse because a different item that was worth less, was a higher tier prize, and it wouldn’t make sense. So she said MAYBE if I got to 450 points, I could have it. Or 500. She literally didn’t know which. She had not figured it out yet.

I was so upset, I couldn’t even finish my tea. I just gave it away. What if I had a child that had their heart set on it? Would you have given it to me then?

Here is what I want the management to take away from this. Clearly list and communicate the prizes and their point value with your employees. When deciding on your prize values, do it BEFORE someone comes to collect the prize. If I was the manager I would have awarded the prize and THEN changed the value, not waited until a customer, who had their heart set on a specific prize, came to collect, and then rip it away.

At this point, I don’t want it any more. I am left with such a bitter taste, I will NEVER be back. And I will NEVER bring my friends here again, and I will always suggest someone go to Sweet Hut or Pop! Bubble Tea. It’s unfortunate that after all the positive reviews I’ve given, all the social media posts I’ve made, and all the good word I’ve spread, and all the money I have spent, has to be changed, just to...

I used to love Tiny Bubbles, and have been a pretty regular customer for the past three years. Yesterday’s experience has completely ruined my opinion of this place. Yesterday I placed an online order for a hot Christmas tea. I was in a hurry, which is why I used the app (even though I cannot redeem my several hundred points by doing so). After driving around the square three times to find a parking spot, I went in to pick up my tea. The entire top of the cup was thick with sediment, when I got to my car I noticed it was throughout my entire beverage. I posted my picture as constructive criticism, where I was told that it was normal to have sediment as the beverage cools. This had never happened to me before, plus the beverage also has an iced option. The person running the site kept asking me to go on messenger, which did not make sense to me, and to me was a tactic to deflect negative publicity from their page. The second I went on messenger, my facebook post was immediately removed. I was offered a replacement and macaroon, but the way everything was handled seems flat out dishonest. I was clearly served old tea from the bottom of the pot, and rather than own up to the mistake, I was lied to, then put through the hastle of messenger, then had my post deleted. The product is usually good, service usually great (with the exception of the one grumpy girl), but my experience with management has left a bad taste in my mouth. What started as a minor annoyance over old tea has escalated to my being a completely dissatisfied former...

I only had one bad experience with Tiny Bubbles. Whoever runs their Instagram account is BEYOND rude. It's never smart for a small business owner to insult their customers. Someone from that account left a comment in my comment section about me mispelling macarons. I spelled it macaroons. Simple mistake right? I didn't appreciate the snarky, passive aggressiveness of the post. I found it to be very condescending. Never smart to insult customers. I will be taking my business somewhere else. I rather drive elsewhere.

I explained the situation to my mom who went in there (and didn't buy anything) and asked what is the difference between a macaron and a macaroon and the young woman behind the counter said nothing is the difference. It is all a matter of how you personally pronunciate it. I googled it and it can be spelled however you choose. It is pronounced both ways.

Their Macarons or macaroons, however you choose to decide to spell it, is still only just a small, overpriced french cookie that is stale and pretty bland and tasteless. It is definitely not worth the money which I will be taking to other companies who actually watch what their representation posts to customers on social media.

The place is expensive and the staff is rude. I was also rushed out of their gift shop while I was waiting forever for them to finish my drink. I didn't feel welcomed. I can't recommend this dump to anyone. First and last time I will...