Starbucks — Restaurant in Marietta

I paid almost $6 for STEAMED MILK. Apparently their espresso machine was “acting up” but I was not told this prior to ordering and getting to my car to drink literally steamed milk when I ordered a triple shot white mocha. I worked for Starbucks for almost 2 years, there was no espresso beans in the machine, as I saw the boy hitting on it to try to make more beans fall into it. I’ve worked in customer service since I was 16. If I was told “I’m sorry” or “let’s make this better for you” I wouldn’t have been so irritated. (Also, I hadn’t had any coffee...) but they were asking for a receipt that I never received when I ordered two minutes ago... I did get my money back but just sad to think they probably see me as a snobby person, when really I deal with those type of people every day. I just feel almost lied to that they would serve someone KNOWINGLY that’s not what they ordered...

Employee Andre simply wants to be not disturbed while he is texting away distracted when customer is standing in front of the counter wanting to order. First time i stood 3 min waiting for him to acknowledge me, since it didn’t happen, i walked away and got something for myself from the Kroger deli where the Starbucks is located . Second time i walked in after hour and a half to order a coffee, he seems to be focused on his phone but at-least acknowledged me this time. Requested a drink which he said is available here but another Starbucks which is a little further away on another street. Long story short, management should look into hiring employees and training them to focus 30 min in an hour at their job. These days you can’t ask for anything...

Somebody from management needs to explain to "Misha or Mesha" what customer service is. 🤔 Maybe she thinks she's giving good customer service.

I can assure you. ..she's not.

When you make a customer feel like they are bothering you.....that's NOT good customer service

Getting upset 😡, indignant or irritated when someone asks you for a cup of ice 🧊 and TELLS you they will pay for it.....is NOT good customer service.

Working the register, front desk or door requires a pleasant attitude.

Do I seem irritated? 🤔 I am. This is a cup of Starbucks $5+ coffee. Not a $1 anysize McDonald's...