Jack in the Box — Restaurant in Marina

TLDR; employees blocked us off from ordering when we were next in line and gave my family a nasty attitude. My experience was horrible. My family and I arrived on Christmas Eve at 8:50 pm when the drive thru was open. There were other people behind us in line also waiting; two were doordash drivers and one had an online order. A little past 9, we were close to ordering when they put cones in front of our car to block us off from ordering. Their hours for today were 6 am-10 am. I understand it’s Christmas and people want to go home, but if you have certain hours posted, stick to them or update them. In addition to this, the youngest needed to use the restroom. We asked if we could use their restroom at the pick up window and they said they’d check. They sent us to the front where we saw their hours. As we waited, one of the employees came up to the door and posted a sign directing us to a different location. They essentially gave us false hope. After looking for a restroom for 30 minutes, we went up the the window again. This time, a different employee allowed us in to use their restroom. She was really kind to us. When we actually got in through the back, one of the employees gave us a nasty attitude for going in even after telling him one of the other employees allowed us in. I do not recommend coming to this...

I'm giving this place 5 stars not because it's a lofty Michelin-rated epicurean nirvana; but it IS a clean, easily-located fast-food joint with a pretty varied menu of tasty food. Breakfast is served all-day, the staff is friendly, and they're pretty speedy compared to every other Jack in the Box I've been to. Being kind of thrifty I like using the coupon mailers I get from time to time. My only real gripe is that sometimes the grilled sourdough jack burgers aren't kept on the grill long enough and end up being too pale. I like 'em with the bread toasted up nicely, but I keep forgetting to ask for that when ordering, and I don't remember to check before I leave the drive-thru. Maybe next time I'll put in the request. If I do, I hope it doesn't end up carbonized into...

Says open 24 hours. I arrived at 4am, was told they are closed for 10 minutes. Ok, that's fine, i'll wait. Then I was asked to leave. Seriously, i'm willing to wait 10 minutesfor a 24 hour store to reopen, not a problem, because of whatever they are doing that has them 'closed' but then they don't want anyone waiting.. seems like the '10 minutes' maybe was not truthful and they actually just are not working the late night hours but still getting paid. Reminded me of a 24 hr McDonald's i was at once where.."we aren't open unless you are paying cash and everything is $5 or $10, no change. "

To bad as I've frequented this location at this time of night fairly often given my work schedule. Hopefully management will see this...