Hampton Inn & Suites Marina — Hotel in Marina

After a really productive call with the General Manager, I feel comfortable changing this review to 5 stars. The GM understood the issues and agreed things could have gone in a better direction. Thank you Hampton for listening to us the way you did. Thanks!

The blond kid with a ponytail working the night shift was confrontational and not customer friendly at all. He needs more real-world training about basic customer service, and general common sense. He literally wanted to argue over complimentary bottles of water. Apparently, Hampton Inn gave us Dimond members points rather than bottles of water... lol. So, when we asked for water for the night, he said NO! In the most, I'm in control, I have the power, way. No water for you, lol... Sad. Literally, how much does four bottles of water cost? My group was on a business trip, 8 rooms for 5 nights each. 40 nights, just for this month, Hampton, please look up our account, please and contact me, here's the test! 🙏 Generally, Hampton Inns have been very nice and our company has been happy with them, for the last two years, that's all we use, for sure. But, this time was unreal, just laughable almost. A one off individual that just needed to feel in control that night and deny water to the guests that ironically are Dimond members and get points. Because, as he tried to explain, if we had never been at a Hampton before, we'd get free water bottles. Then said, Dimond members get EITHER points OR water bottles. After we went next door and bought a case of water, he printed out the Dimond Rewards Rules, so as we re-entered the lobby he tried to reagrue the Dimond rules, that proved he was right and we don't get water. Then, he uncomfortably tried to hand me a sheet of rules for Dimond members as proof he was right! As my backpack was full of a case of water bottles and I'm waking by the front desk... I'm laughing just writing this review, I hope you are too!. This was a perfect example of following a corporate guideline vs. Normal human common sense. Just a control trip... I hope he felt powerful being in control of the water bottles of Hampton Inn & Suites, Marina,...

Pretty good hotel. Bunch of free movies, furniture and stuff is good.

That being said:

"Ladies and gentlemen, this is Mambo Number 4!" One, two, three, four, five Everybody in the car, so come on, let's ride To the liquor store around the corner The boys say they want some gin and juice But I really don't wanna beer-bust, like I had last week I must stay deep, 'cause talk is cheap I like Angela, Pamela, Sandra and Rita And as I continue, you know they gettin' sweeter So what can I do? I really beg you, my Lord To me, flirtin' is just like a sport Anything fly, it's all good, let me dump it Please set in the trumpet A little bit of Monica in my life A little bit of Erica by my side A little bit of Rita's all I need A little bit of Tina's what I see A little bit of Sandra in the sun A little bit of Mary all night long A little bit of Jessica, here I am A little bit of you makes me your man (ha!) Mambo Number 4! (Ha!) Jump up and down and move it all around Shake your head to the sound Put your hands on the ground Take one step left and one step right One to the front and one to the side Clap your hands once and clap your hands twice And if it looks like this, then you're doin' it right A little bit of Monica in my life A little bit of Erica by my side A little bit of Rita's all I need A little bit of Tina's what I see A little bit of Sandra in the sun A little bit of Mary all night long A little bit of Jessica, here I am A little bit of you makes me your man (ha!) Trumpet! The trumpet! Mambo Number 4! Ha-ha-ha! A little bit of Monica in my life A little bit of Erica by my side A little bit of Rita's all I need A little bit of Tina's what I see A little bit of Sandra in the sun A little bit of Mary all night long A little bit of Jessica, here I am A little bit of you makes me your man (ooh!) I do all to Fall in love with a girl like you 'Cause you can't run, and you can't hide You and me gonna touch the sky Mambo...

I hope this review won't increase prices, as I believe that the cost per night is the correct price point. I want to praise the Hampton inn staff for providing the level of service families should expect when they stay at a Hilton brand hotel. The staff at this location were all helpful, professional, diligent, and customer focused. The quality they add to the hotels name and the Hilton brand should really be acknowledged from the top. We had a room in which another family above us was very loud with kids running around past 12 am. We waited as long as we could before calling the front desk, as we are a family with children and understand (especially during a school holiday). The front desk was so understanding and willing to mediate the situation. 30 min later there was calm and we were able to rest. The room was so clean, spacious, eco friendly, and relaxing. It was making me sad to think for a moment I wouldn't be able to enjoy my overnight stay. Though this is not the luxury spa resorts, The modern and clean look feels really high quality. The breakfast is very well done and the seating areas, amenities, and personal touches set this hotel apart from other hotels in the area. I generally think this area has great quality businesses, but this hotel is now our family's favorite and we will return here for our travels. There are charging stations and really good parking. It's conveniently located down the road from the beach , gas station, and a Walmart. I have already recommended this hotel to other friends and families for close to home vacations. Big thank you to the staff members for a...