McDonald's — Restaurant in Marina

Went through drive thru , ordered 2 plain hamburgers ,2 cheese burgers, 20 piece nuggets pretty simple oreder.Told them I wanted plain hamburgers just the patties and buns. Got to the window,paid for my order. As I was driving off something told me to check my order.(always check your oder at this location, and keep your receipt)Checked the nuggets, cheese burgers and plain burgers. Opened the burgers and found them pattyless. I chuckled and went inside. It took 5 minutes just to try to get any employees attention. I finally stepped to the desk and got an employees attention. I told her the situation and thought I'd get the issue corrected quickly. The 2 employees started arguing back and forth in Spanish about what plain meant. Arguing in Spanish that that's what I ordered, just the buns. Now luckily I do speak Spanish and I'm hearing this and shaking my head. The customers that over heard my situation behind me started commenting that it was poor customer service. I got tired of the arguing so in Spanish i told them that I ordered two plain hamburgers with patties not just the buns. I looked at my receipt and got charged for the hamburgers not buns. These two employees were very unprofessional. So after the employee made like 3 or 4 other orders my two plain hamburgers finally came out. If this is kind the kind of service I'm receiving for $20 an hour, maybe it's time for Mcdonalds to close up shop. This location definitely needs...

Today if April 22nd 2019. Now that the remodel is complete, I am revising my original posting. Stars are now turned down to One. Because of the new kiosks being used. You must order electronically, and if you don't, you are greeted at the counter with distain. On my first visit back, I walked up to the counter to order a coffee, I was the only customer in the lobby, I was asked to return to the kiosk and place my order. But you still pay at counter...so after stretching my neck looking for hostess, she appears from the back with a scoul on her face, is visible annoyed, so at that point I made it clear I was not returning, with that she turned and engaged her phone, WOW, McDonald's remodels personalities too??? Drop the attitude your not in the driver's seat!!! Management should do more front counter aka hospitality training or fire those just there to collect a pay check. Needless to say, I moved my business to Marina Donuts where you are at least greeted with a welcome regardless of bad day or not...

Morning. Staff is great... haven't been...

Today, i found out, an employee at this Mcdonalds in Marina on Reservation Road laughed and giggled at one of the most special, kind , unique souls! You can google Gary from PG and likely get quite a few hits ! See , Gary is special needs , and was raised in PG. He went to all the PG games , spent a lot of time at the PG Mcdonalds , the community embraced and loved him . His father became ill causing a move to Marina , where I raised my family and thought how nice it would be to have him join our community (where his sister lives as well). Today , your employee laughed , giggled and said out loud , he's weird, she doesn't want to serve him (Unbeknownst to the employee, Gary's sister was sitting in the drive thru, and witnessed the whole thing) . I wont be eating at your place anymore , but i really hope you take this chance to train your staff on the etiquette of all customers are THEIR boss, they pay their salary , they give them job security! And they should feel honored to serve a...