Buffalo Wild Wings — Restaurant in Martinsburg

I was catching a flight later in my day so I stopped at the Martinsburg location. When I arrived no one greeted me for 10 minutes, my table and silverware was dirty. My burger came out practically burned and my fries were ice cold. Im not someone who complains to the server about it because I used to work in the food industry 10 years ago. I let it go but then while I was waiting to leave I heard servers and hosts talking about how bad they are being treated by management. I started watching managers myself wanting to see if this was true and having some time to spare. I watched servers hunt and search for managers when they needed them, but I heard they were outside smoking for 15-20 minutes with no manager in the building. I also watched a employee just arrive to his shift. He walked in and said hello to one of the managers and the managers completely ignored him and didn’t acknowledge him at all. I watched managers sit at a table & eat like they had nothing better to do. After hearing and seeing everything I had to ask my server what was going on. She said yeah employees complain a lot here, she told me the managers are rude and treat you like a child. She told me many employees quit this establishment due to harassment and being treated poorly. She told me they let one of the managers work bar, serve, manage, and make their own schedule plus everyone else. She told me he takes advantage of that leverage with the company. She told me the male manager has scared off multiple employees out of establishment for harassment and just simply not liking them. She told me the male manager will get away with actions that are not allowed because no one reports it. I asked about the other managers and she told me the general manager is condescending and wont take you seriously when you go to her with information. She told me the African American manager is rude and will yell at you from across the room, ignore you and talk to you disrespectfully. she told me the other assistant managers are rude and it is hard to go to them for help. She said all the employees are always on edge and work hard long hours trying to never mess up to earn respect they were never given when they started working there. After hearing this huge mess I was disgusted I even put my hard earned money towards this establishment of abuse. I tipped my server $50, wished her good luck and left. Don't support this establishment they treat their...

I don't normally give one star reviews. But I have to be honest about this. The atmosphere at this place was awful. So bad that we couldn't stay. They have a bunch of TVs on different stations (which is fine) but speakers blasting one tv station so loud that it was like being in a bar with a live band at night. But we were there at 2:00 in the afternoon. I didn't see one wait staff anywhere in the place smile even once. It was so loud that I had to pretty much yell across the table to my husband to talk to him. I couldn't hear what the waitress was asking me. We looked around to see if maybe there was a place we could move to that wasn't close to speakers and one of the staff asked if I needed something. When I told her what I was doing she just said "ok" and walked away. The food was taking forever and when the waitress finally came back and brought our food we told her it was too loud to eat there and we needed it to go. The waitress said "I know it's loud" but didn't offer to move us or try and turn it down any. My daughter and I left the place while my husband packed up our food (because the waitress didn't take it to be packed to go, she just brought boxes). I was never so happy to be out of a place in my life. My daughter sighed and said "peace and quiet!" when we stepped outside. We put the food in the car and went to Outback, next door for a meal we could enjoy. It's just weird to have TV noise that loud while people are eating in the dining area. I guess the food is ok. I had a taste of what we brought home just so I could review this. It's wings.... you can't really go wrong with that. We did tip the waitress because I just got the feeling that all the staff there is very unhappy with their jobs and we didn't want to add to her misery. The manager really needs to re-think how he is making customers feel because going out to eat isn't only about the taste of the food. We will never be going back.

Edit Note: I just had to add to this because this owner has the same reply to all of the negative reviews. He points us to his website. I won't be going to the website because he has already read the reviews and he can choose to do something to make his business better or not. I'm not here to give...

I waited before sending in this review so I can submit my comments without the anger I felt after the terrible service my husband and I and friends received at the Buffalo Wild Wings in Martinsburg, WV last night (8/27). I’ve eaten at multiple B-Dubs across the country and our service last night was, by far, the worst I’ve ever received. We got to the restaurant at approximately 6:30 pm. The restaurant was not overly busy but there were multiple tables filled. We ordered 2 draft beers, a margarita and a glass of water. The water came out, then the margarita... no beers. We were told that the bartender had gotten behind. We were ok with that as we understated that people get busy. The pretzel came out .. no beer. About a half an hour into our visit and halfway through the appetizer, we finally got our beer. By the way, my beer was not what I ordered but I drank it anyway. About an hour after we ordered, our food came out and everything was cold. The wings, sampler platter .. all cold. We told our server and she said she’d see what she could do and left. A few minutes later, she asked if we wanted anything redone. After waiting an hour for our cold food, we had no interest in waiting another hour to have our order redone. We ate our cold food and waited for the server to check on us and ask if we needed boxes and were ready for our check. She had no interest in our table and didn’t even look our way for us to get her attention. We got our own to-go boxes and after the server saw us get the boxes, she asked if we wanted our check. After waiting for her to bring us our checks, both couples told her that we wanted to use our reward points towards our bill. She brought us the receipts back and did not apply our rewards points. Thoroughly irritated, we left the restaurant two hours later; never to return. Do not go to this restaurant. Make the extra trip to the Winchester restaurant for a better...