America's Best Wings - Marlow Heights — Restaurant in Maryland

My order was supposed to be ready at 5:16 pm, I didn't receive my order until 6:16 pm. I arrived a little late (5:35 pm) thinking that my food should be ready, because this location is known for being slower than the time provided by Posrmates online food ordering system. The African guy at the pick up counter had way too many orders to look through and didn't know how to read receipts or order numbers from cell phones. He asked me five different times to see my order number and whole order from my phone. He brought an order over to the window to compare it to my phone, he saw that it matched the number on my phone, but the rest of the receipt was blank and he didn't check the contents of the food inside of the containers and told me that my order wasn't ready and to wait a little while longer. After ten minutes pasted, I attempted to speak with someone else, but he didn't want to seem incompetent, so he interrupted me and kept trying reassuring me that my order was coming out soon. The restaurant was way too crowded during that time of the day, and no one asked for people to leave due to Covid restrictions. The food overall was good, but they need to work on their customer service. I understand that Superbowl Sunday can be busy, but even when it is two customers inside, I have been spoken to rudely by some of the Muslim restaurant owners. They will ignore you at the pickup counter or they argue with you and send you to another location to pickup your food only to have your food there the...

So, my first time with ubereats, I order food from a restaurant up the street. Driver was great, wish I tipped him- friendly and a beautiful red ford focus. Anyways, America Best Wings in Marlow Heights MD has thee WORST CUSTOMER SERVICE EVER!! I order my food, it arrives. I am excited, smells good looks good. Until I discover they sent coleslaw instead of my side dish I order and paid for. I call and let them know, the girl say.....oh, yeah we don't have potato salad.....I said, ummmm okay, its on your menu. She says yeah we don't have it today- so why didn't anyone call and inform me of this and assume I wanted coleslaw as a substitute. She says well its extra for a different side, yeah i know that is why I paid the .40 cent difference for my potato salad instead of fries. Again why didn't anyone call and give me a option to choose different. No answer, just yeah sorry we don't have potato salad, so I asked for the manager, he's rude and arrogant. He says the same stupid crap as her- what aren't you people understanding, for someone who is paying 30 plus bucks for food, I deserve at least common courtesy or a heads up phone call to inform me that I won't have my side of choice. I usually deal with grubhub and their restaurants would call immediately after receiving my order to inform me of something. These people had a whole 45 mins to inform me. This was the worst first experience to have with...

Don't appreciate your rude staff. None what so ever. I don't care for the new management, never had this issue before you came. Learn customer service and how to talk to people. Or don't run a business period. It's not just about serving food. Learn what real hospitalty is. were not your family or your children, were your customers who keep your lights on. Learn the difference and watch how you talk to people. Then you will see the difference in your results, you get what you give. Don't be the problem then play victim later on. Respect is respect! Understand that and Know exactly where your at. And Don't get it confused. Your manager needs to be setting the tone and if he ain't then that explains why your staff thinks it's okay, it ain't just about your culture. Your customers aren't here for that! So we don't want to here it...