Hip Hop Fish & Chicken — Restaurant in Maryland

The food servers clearly are interested in the profits to pay their bills. They do NOT take pride in their jobs and care little for their performances and appearances. Few can have unfriendly attitudes, especially when they conduct themselves on the phone. They look miserable.

I tried to pre-order a meal over the phone and the cashier somewhat rebuffed me, a "paying" customer, when this is an option available to customers.

Then, the same "cashier" quoted me the wrong prices for food items and rushed me off the phone because it was supposedly too busy. Every time I tried to continue with my order, he would place me on hold, which contributed to the delay and was somewhat disruptive. It seems that in-store customers take precedence over telephone customers, which isn't fair. It should be about who came first. Again, he didn't even process my order and told me to submit my order later because it was "too" busy in the store.

When I arrived to the store to place the order, it wasn't too busy and the "same" cashier on the phone came from behind the "back". He recognized my voice and started "smirking", so I felt his "busy" statement was a fabrication, but he was able to take my order with ease. He didn't look "overwhelm" or burnt out by the demand, so I think he really just wanted to end the call. He was very coherent, composed, and responsive this time.

In addition, I think he was hurling "slurs" in his native language at me. While most readers will interpret my comments as "vengeful" and "spiteful", at least my comments prepare prospective customers for a possibly rough, uncomfortable, and difficult experience. Customer service IS not a value here. I'm not arguing the "customer" is always right, as some can be rude and imposing, but America prides itself on customer service.

However, if the store is truly "understaffed", then management needs to increase or reshuffle resources to ensure adequate coverage of the cashier and phones. I will not be patronizing this...

Let me start off by saying today is my birthday and I had a unexpected expensive start to my day. I say that to set the tone for what kind of f..ked up mood I was in and what my expectations I had for ordering from here. Welp, staff was extremely friendly and patient. I was acknowledged when i walked into the store and left alone to study the menu without being asked are you ready? every five minutes. I order the 4 pc whiting diner and it came out perfect for my first time patronizing the franchise. I love my fish well done and it was like a fluffy chip. However, the extremely small portion of coleslaw stuffed into a condiment cup for a 4 pc dinner was disappointing however I don't care for coleslaw anyway but I would had settle for a substitute of fries if I had known in advance. Overall, I highly recommend this location and yes, i will be a...

You call in food for pickup with the resturant manager on the phoneline and in return receive something other than, or less then what was originally ordered, over the phone and in my case the manager replies back stating I never heard what was said on the phone, and does nothing, in turn to remedy the problem with the incorrect order received during pickup, and looks at me, glaring into my face, as if I was causing a problem at the restaurant, today.

My food and order was not treated with the care and respect it deserved, and was a paying customer.

I purchased my food before making a review of the order, resulting in my fault.

Hip-hop Chicken at St.Barnabas Rd.

Please, make a well needed and deserving change to provide a continuingly excellent product and customer experience, again please may I...