Baskin-Robbins — Restaurant in Maryland

I’ve ordered from this location several times and usually had a decent experience, but today’s order was deeply disappointing. I requested two specific flavors of ice cream and instead received three entirely different ones, none of which matched what I selected. Out of the three, only one was doable, while the other two were not only unappealing but also unsafe for me due to allergies.

Mistakes happen, but this wasn’t a small mix-up; it was a complete disregard for the order placed and it risks customer safety. At the very least, the receipt should clearly list the customer’s first name or full initials, and add verfiy pick up and delivery order details to the protocol to prevent errors of this scale.

It’s worth noting that timing seems to affect the experience here. Late afternoon orders, especially after 6 p.m., have tended to be more accurate, while earlier orders often fall short, sometimes with portioning, and in this case, with accuracy altogether.

An establishment that handles food, especially items people consume directly without preparation, must uphold a higher standard of care.

Today’s experience did not...

New owner. Not going back. Went in today and the young lady was very courteous in the sky blue shirt. She was rudely over ruled by the brown chicken with the dark framed glasses. It was very off putting and an abuse of authority. She wanted everyone to know the girl was in training. The brown chicken was not friendly at all. She had a very cold demeanor. Yes, you in the chocolate brown sweatshirt. The Ice cream is always so soft and now taste like the reject ice cream. The owner Alex came in which was very refreshing. The chicken in the brown shirt must be a friend, girlfriend, wife, or relative. This is no way to treat your customers girl. Baskin Robbins was here before you came along. I will be visiting the Belair rd. Store from now on. No one wears hair nets and hair dangling in the freezer. Prices too high, ice cream soft. Too much air in the handpacked. YOU HAVE TAKEN THE FUN OUT OF EATING ICECREAM. Bring back...

I gave 2 stars because the staff is very nice and pleasant, but the quality of their product is questionable. Valentines day I ordered a heart white and red cake and when I came to pick it up, it was a pink cake that looked nothing like what I ordered. When I let them know, they remade the cake and I waited for about an hour. I took that as an oversight, no problem, mistakes happen. Then I ordered a suspenders cake (as seen on one of the pictures) for a birthday the day after memorial day, and this other picture is what I got. I could not even take pictures with the cake because it looked like a brand new baker who just started trying their hands on decorating did it. I mean, I am very disappointed. Two times in a row my ice cream cakes have been messed up by this store. Staff is very pleasant but...