Big Cheese — Restaurant in Maryland

Worst Service Ever! My husband had gotten a cheese steak from here. I wanted to try one so we went ahead and order one for me, one for him, and mac and cheese for our son. We waited for 30 minutes and we saw other costumers coming in and getting our with their orders. My husband asked what was going on with the food that was taking so long. Instead of getting an answer from the lady behind the counter, she walked away. The manager came out and asked what was ordered. My husband told her. As he is talking to her, her cellphone rings and she answers it, then prints out the ticket and gives it to her cook. Meantime, we are standing waiting to know what happened to our food. She hangs up. My husband tries to ask her about the food and very rudely she says, "A few more minutes." I told her, no. That we did not want the food anymore, we wanted a refund. She made a face and cancelled the credit card transaction. She got on the phone again. No apology. She didn't even try to excuse the fact that her workers had screwed up. As we walked out, I told her that she was rude, her establishment had failed to provide us with our meal, she didn't apologize, and that she will be seeing the reviews on Yelp. Honestly, the food there is not worth the mistreatment that we received from them. Bad costumer service. Bad management....

So i havent been here since the early 2000s. Was good back then, now its def questionable. Walked in and ordered the IMPRESSIVE BIG CHEESE STEAK and an order of 12 wings. 10.99 for the wings. 15.99$ for the 12 inch steak.

The cheese steak should have bacon, shrimp, green peppers and onions... thats whats supposed to make it IMPRESSIVE.

My bill total was a bit over 28$. So im charged for the IMPRESSIVE CHEESESTEAK, BUT ONLY RECIEVE A BASIC CHEESE STEAK.

Food is decent for what i received, but definitely DID NOT get what i paid for.

If you plan to order from here. Check your food before you leave. I live over 30 min away and wanted to patron some places i haven't been to in ages, especially the mom and pop shops.

But to have the bacon, shrimp, peppers and onions ALL missing... not a single stitch of any of those 4 ingredients? Leaves one wondering...

⭐️⭐️⭐️⭐️⭐️ 5/5

I’ve been going to The Big Cheese for over seven years, and it’s my absolute favorite sub shop! The first time I visited, I couldn’t believe my eyes – their pizza is HUGE! We’re talking a pizza so big it barely fits through the door, and it’s as delicious as it is massive.

Their crab fries are unbelievable. They don’t just sprinkle crab on top – they pile on tons of fresh jumbo lump crab meat, more than I’ve ever seen anywhere else. Every bite is loaded with flavor, and the portions are absolutely the largest around.

No matter what you order, the food is always amazing, the quality is top-notch, and the prices are more than fair for the incredible amount you get.

If you’re hungry and want incredible food with huge portions, The Big Cheese is the place to go. It’s...