Best Buy — Local services in Owings Mills

I wasn’t planning to get this installation done for at least a month and a half, so I asked them in store if they could put me on the calendar and have me call in to pay 3 weeks before installation.

They assured me that I would be able to make the payment over the phone, and they would be able to pull up the parts list to finalize the payment without any issue. The sales person even told me that I shouldn’t even have to call the store, the main Best Buy number would have people who could finalize the payment, and they would have the access to pull up the parts list.

About 3 weeks out from the scheduled installation I called in and spend over an hour on the phone before I decided that it would be easier to drive 30 minutes to the store to make sure that everything was sorted.

A manager in the store had to rebuild my entire order while I waited and answered questions about what I had ordered.

Two days before my appointment I received a text confirming the time and location.

I arrived at the Best Buy location at around 7:50 for my 8am appointment. The main store was still closed, but the install shop was supposed to open earlier. There was no one there. The door in the back was locked. Tried knocking a bunch of times. My friend who I had asked to give me a ride after I dropped my car off arrived and was waiting with me. At about 8:15am I went around to the front of the store and found some Best Buy delivery drivers who were loading up some vans. I asked them what was going on with the install shop, let them know I had an appointment and there was no one there. They told me they would send someone back right away.

I went back around and waited another 10 minutes or so knocking on the door every few minutes thinking that maybe someone might be arriving from inside the store and not realize I was out there. I went back around to the front, and caught the delivery drivers as they were just heading out. They told me that the install tech was running late, and would be there in about 15 minutes. I went back around and waited about 20 minutes. At about 8:45 I went back around to the front of the store and started knocking on the glass door trying to see if I could get anyone’s attention. A manager finally came out and let me know that the install tech had been running late and would be there at 9am.

I went back around to the back and waited. At 9am the tech showed up. The manager came out to let me know that the tech who was supposed to do the install on my car had left, and someone was supposed to cancel and reschedule all of his install appointments. I did not receive any calls, or voicemails, and the only text I received was the confirmation. Apparently they neglected to send me notice that I shouldn’t come in that day.

They told me they couldn’t do the install that day, but they could try to get me booked in a week or two at another location. They tried, but were unable to. They re-scheduled me at their location I think it was 3 weeks out? I drove back home pretty upset by the whole thing.

The new installation date finally came, they got the installation done, and although the backup camera they sold me apparently can’t be adjusted so that you can see something 2.5 feet behind your car (it mounted to the license plate, and points mostly backwards, not down), the rest of the upgrade was good.

I asked the manager if they could do anything for me such as a coupon or something to get me back into the store given all the stuff that had happened.

The manager told me there was nothing that he could do at all from the store level, and usually corporate handled that stuff. He suggested I call corporate. I did. They told me that things like that were usually handled at store level by the managers, but they would escalate my case to someone higher up the chain, and they would call me back in a day or two. That was about a week ago now.

I would prefer to buy things in a store than online, support physical stores so we still have them in the future, but I will be going to different stores...

Well, if you are in the market for a new TV, you’d better buckle up! Our 60” 7 yr. old Samsung started with an issue of a dark line across the screen (see 1st pic), so I started researching the myriad of televisions made. Also, tv repair guy told me “don’t expect to get more than 5-7 yrs. out of these new TV’s”. WHAT? At these prices, that’s all you get?!?!

I checked out Best Buy and bought a 70” TLC, online with curbside pickup. Went last Sunday and picked it up, brought it home, had Jules Ann help me unbox it, put the brackets on the back, hooked everything up, hung it on the wall and NO PICTURE!! Just hard lines!! See 2nd pic!! Called Best Buy, and was told to bring it back for another or exchange/upgrade.

Took back, was greeted by their front door guy, who was awesome! He put me in contact with a guy from the TV department and “Shawn” explained about 600 TV’s in great detail! There are SO many choices and SO many prices, my head was spinning! He really did a great job with listening to my budget and telling me about all the options. He said 70” TV’s are most companies low end options and really recommend coming up to 75” or going down to 65”. I opted to go BIGGER with a 75” Sony. Also, best to stay “name brand” when choosing a new TV.

So, that $500 TLC quickly went to a $999 Sony and I opted for the 5 yr. protection plan, even though I know it will break on the 5 yr. 1 week mark!! Anyway, $1,200 and 24 months 0% interest to pay it off and it is GREAT!!

Now, if you go for it, you will find 4K is the “big deal” now. And, after I got it, delivered this time, and Julie and I once again, hooked it up and hung it on the wall, the picture was good, but not “awesome”. So, I looked into this whole 4K thing and found we weren’t even recieving a 4K signal. I called Xfinity and was told “Oh yes Mr. Jeff, we will have to send you out a box for that. And, Mr. Jeff you will be happy to know this is a FREE box and comes with Peacock, a $4.99 a month value, also FREE.” Now, he must have dealt with me in the past, because I do like FREE, but I felt it necessary to remind him that “we pay $300 a month for cable, internet and landlines” (yes, with my Mother here, we have landlines), he quickly told me “Yes, Mr. Jeff, I see you have been a very loyal customer and I will credit your account the $15 for shipping the new 4K box 📦 out to you.” I said “Thanks, but I was really hoping to get this before the Super Bowl, since we are having a small gathering.” He said he would “get a rush on it” and damn if it did show up today!!

I have hooked up this new 4K box, to the new 4K TV and WOW, it is INCREDIBLE!!! Basketball, Golf and the Olympics all look outstanding!! I’m sure football will be the same!! Movies are also looking GREAT!! I mean, who doesn’t like a BIGGER TV?!?

I would definitely recommend Best Buy and I used the one in Ownings Mills, Maryland. Ask for Shawn, he...

Threatened to have me removed from the store by Police, for being the MOST argumentative person in Brad’s four (4) years of employment. ••••••••••••••••••••••••••••••••••••••• As a point of reference, I am a 66 year old retired Woman. I purchased a home in Owings Mills two (2) years ago. Last Christmas, my home flooded and I lost most of my things. As a result, I have been in the market for a new TV. Two months ago, I purchased the Sony LED, only, your third party never delivered it. I went to your Owings Mills store. Brad was kind enough to handle the refund and suggested the new Samsung smart TV. He arranged for the install that day; April 18th.

I used the TV for a couple of weeks, just fine. When I turned it off on May 1st, it would not connect to the internet…for hours. I finally called the Geek Squad. They transferred me to Alan, whom recommended an exchange with an LG 55UR9000. However, since I purchased the Samsung in your store, I was told to go to the store to arrange the negotiations. Just as I was going to go out, I tried to connect and it worked. The connection has worked since the 1st of May, until today. So…I arrived at your Owings Mills location at approximately 11:56 am. Brad came over and I explained the issue. He thought it was my T-Mobile modem causing the problem and not the TV. I went on to explain both Samsung and Sony have negative reviews regarding this connectivity issue, and unless all the other customers have a new T-Mobile 5G modem, then, perhaps it is a TV issue. Well, he became frustrated with me and said that I am argumentative; the most argumentative in his four (4) working years with Best Buy. I talk down to people. I have multiple complaints from store employees…on and on..AND he was calling the Police to have me removed; if I did not leave the store. All of this before my transaction was complete. Once he completed it, he again told me to leave the store, otherwise the Police would have me removed, then stormed away…”Well, I guess I showed her!” I asked to speak with whomever is in charge of the store. He said, “I AM!” poking out his chest, and I am giving you the opportunity to leave without being embarrassed…by the Police. This just added to my not so wonderful purchasing experience. Well, Mr. Brumfield, it is a simple thing to review your store cameras to see whom was aggressively speaking to whom. I will be posting this on Best Buy’s Corporate facebook account.

Most Sincerely.

Sent...