Burger King — Restaurant in Maryland

I went to BK today for lunch with my best friend. I ordered the chicken classic meal. I ask what’s the biggest size cup for the icy. The young man gives me the largest cup they had. After getting the cup he tells me this cup is for beverages and not icy. The young started arguing with me about what I ordered. I told him that is not the way you treat a customer. He started cursing at me. My bestie told him he shouldn’t talk to the customer like that and he shouted at her and said I’m not talking to you. A coworker of the young man started pushing him toward the back trying to take him away from the front of BK. I’m a 60 year old woman and my grown adults never talked to me or my best friend that way. One of the other coworkers of the young man apologized for him, but still that is no excuse for...

This BK need to honor their breakfast hours and serve to the time posted on-line and at their location of 10:30. This is my 3rd experience in 2 months not being able to order my breakfast noting I arrived in line by 10:10. Today, I had one car in front of me and one car at the pick-up window. By time I was able to order my food it was 10:24. This is when I was told they are switching to the lunch menu and that they would only offer a limited menu for breakfast. When I mentioned the time I had waited Ms. Ausel, told me that it's not her problem and they only have two people working. On top of the bad attitude she serve me two cold ham and cheese sandwiches. I accepted the bad attitude and pressed forward. My thing is honor your hours and stop counting your...

It's fantastic to have a drive-thru on base, however this one defeats the purpose. The cashier purposefully waits until the food has been handed to the last person that ordered before they get the next order at the microphone. This leads to long lines, and is completely unnecessary as it slows down orders. If they continue to take orders even if there are people waiting at the window for their food, it makes sure that the food is being prepped for the next person in line and then the line will move faster. I have yet to experience this here, it's almost as if they are worried about their order wait time (time from order to handing it to the consumer) which is counter to how the drive-thru is supposed to...