I recently visited this restaurant and ordered a sandwich to go. Unfortunately, my experience was ruined by the presence of a hair in my sandwich.
Upon receiving my sandwich, I noticed a long strand of hair, which was extremely off-putting. I could not continue eating my meal after this discovery.
As a customer, I was very disappointed by the lack of attention to hygiene standards in the preparation of my food. I believe that restaurants of this caliber should prioritize cleanliness and hygiene to ensure the safety and satisfaction of their customers.
When I requested a replacement sandwich, I was surprised and frustrated that the restaurant staff required me to bring back the original sandwich as proof. As a regular customer, I found this request unnecessary and inconvenient, particularly as the store was about to close and I could not bring back the sandwich the next day.
Additionally, I felt that the staff's response was unprofessional and dismissive of my concerns. I was disappointed that they did not take immediate action to resolve the issue and instead made me feel uncomfortable and embarrassed. I end up went back to home and looking for the nasty garbage to find a original sandwich. Thank you to you!
Overall, I would not recommend this restaurant due to their lack of attention to hygiene standards and unprofessional response to customer concerns. I hope that the restaurant management takes steps to improve their service and avoid similar incidents...
Read moreThis restaurant has gone downhill. Today, I ordered an order of veggie spring rolls. Thank goodness I don't have any religious or health reasons not to eat pork, because they brought me 1 veggie and 1 pork. Then when I complained, they tried to assure me it was veggie. No sir, I know what meat looks like and I didn't order a pork spring roll. They did bring me out a new order which was veggie, but still charged me for the spring rolls rather than compensating me for their mistake. I surely hope no one gets sick from them making this mistake. Also, the taste of the broth has changed for the worse. I wasn't able to eat more than half of my small (10C) shrimp pho in chicken broth. Not sure I'll return as a future customer.
(Previous Review ) One of my favorite pho restaurants in this area. The staff is nice. They clean quickly between customers (walls could use some love & care though). My favorite dish is #10C Shrimp Pho with Chicken Broth. They offer discounts for military, teachers, and
Nice portions and decor (plants and wholesome music). They close at 7pm, so perfect for lunch or...
Read moreWent in and ate about a month ago. The taste and portions were great. I decided to order takeout today. I got a number 4. The food tastes great. The portions, however, were WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAY smaller for takeout. I got the exact same thing I ordered the first time, and not only was it more expensive for takeout (which in and of itself is reasonable because of the containers they have to put them in), but the amount I got was like half of the large bowl I had the first time I came. I even confirmed with the lady at the counter that what i received was a large order. I paid $14.34 for a tiny but delicious bowl that almost certainly was not a large, and I feel like I've been scammed. Also, maybe they cook the raw meat before packaging it, but I didn't see anything raw which was also supposed to be part of the order, so until I'm told otherwise, I'm going to assume they didn't put that in either. This was incredibly...
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