Domino's Pizza — Restaurant in Maryland

We carry out at this location weekly. By now it feels like the Staff pretty much recognize us as soon as we walk through the door. This location recently began letting customers eat inside at the bar stool counter. You can buy a drink from the fridge, order off the electronic menus in the store, or do what we do and just order off your phone and become a rewards member (highly recommended as we get a free pizza pretty much every month). If you're into it, you can order online and have them walk your order out to your car in the parking lot. Parking can be tricky on Friday nights when everybody else is also ordering pizza and you can expect to cross paths with 2-3 delivery drivers in the short amount of time you go in to pick up your order.

Staff didn't really wear face masks correctly during the pandemic as most were under their chins or not covering their noses. This gave me pause as the business model is to prepare and serve food. I would have liked to see them all wearing masks correctly, covering both mouth and nose, at least when I was in the store. That is the only negative I have in this review.

It's Domino's Pizza; the food is ALWAYS...

Made an order online at 12:23. The app said "Kyle just left at 12:36." I called the Domino's where the order was sent at 12:58 and Jimmy said to give them an extra 10 minutes. I called again about 1:18am but the answer machine said it was closed. It is currently 01:35am, well over the extra 10 minute mark, and have not received my order yet. I normally don't have problems from delivery places like Domino's or Pizza Hut.

I will update this IF it arrives!

Update: 1:45am, still no food! Contacted the receptionist at the front desk of Holiday Inn. He said he didn't see any Domino's guy walk up to the door.

I want my money back!

Update: 2:42am response from Owner, email sent.

Update: 2:55am still no food. Went to the nearest McDonalds 30 minutes ago. Now I really want my money back.

Update: the very next day(1930'ish/7:30pm'ish) I called and got ahold of Mike, asked about the refund and he mentioned another order could be sent out for free. That order actually arrived earlier than anticipated at 2016(8:16pm). Upgrading review to 3 stars. Still not happy that the...

Worse experience yet! I've been telling them since they opened about not being able to order delivery online. I have to order carry out to get the online discounts. Then I have to call the store to change it to delivery. Pay the delivery fee separately from the order. This time it totally screwed the order up. When I call the store you get a 3rd party person (not at the store) hung up 3 different times while trying transfer me "to the store" finally get the actual store to change to delivery. Get the order it's not correct when I call back to question the response is they system overrode the coupon you picked with a different coupon. Not only was that not an acceptable answer but completely illogical. It chose the 50% off but still sent the items on the other coupon. I was literally told "Yea I know it sucks but what are you going to do?"

What i won't do is ever order from this domino's...