Domino's Pizza — Restaurant in Maryland

I moved to a new neighborhood and received a coupon to use at Domino's. I was having difficulty placing the order online for a large pizza so I called the store to inquire what to do. A female told me they have no training on the online system, so she cant help. I asked her how I can complete the order (thinking she would offer to take the order on the phone) and she told me she had no idea, that she guesses I'm stuck with a medium pizza. I told her that was poor customer service and asked for the mgr. She said she was the manager. I again said that was poor customer service especially for a new customer in the area and she simply said "have a great day" and hung up! Pizza Boli's, Vocelli's, or one of the several small independently owned pizza shops in the area will be getting my business! But Domino's apparently...

We usually order pizza once a week from here and have it delivered. Ordered at 6:12pm last night while at kiddos karate class since I wouldn't have time to cook afterwards. Decided to pick it up since we were already out and thought it would be quicker.... Tracker still said prepping pizza when I arrived approx. 30 minutes later. When I notified the store that I was there for pickup only then did they put the pizza in and the tracker said it was in the oven. When I walked in and asked them if they had just put the pizza in when I got there I was just told "yep". No apology for forgetting to put the pizza in the oven, or option to cancel my order all together. Tired, hungry children waiting on dinner is not how I wanted my evening to go after...

Telling people to rudely leave your store, ones solely going in there to pick up an order, because they were advised via text it was ready. Is an AWFUL business model.

By allowing folks whose orders are NOT READY to loiter, is also not a good business practice coupled with your inane policy allowing ONE PERSON in the business at a time. The appropriate thing to do is to help people when their food is ready, not stare at them and ask him to leave when they get a text message telling them to come in and get their food.

The woman clocking it at 300lbs need to learn how to talk to people, and you should reassess how you handle walk-in & carry-out guests. Signed, someone who’s spent thousands of dollars there and gonna try out Bolis or...