Firehouse Subs Westview — Restaurant in Maryland

My family and I just dined in. The person behind the counter was extremely rude. We arrived at 7:45 pm and store closes at 9:00pm. She immediately told us that they were about to close the dine-in area closes in 10 mins. My husband confirmed with her the closing hour was 9pm. My husband let her know we would try to eat quickly. They packed our sandwiches “to go”, knowing we were dining in. Basically letting us know we needed to go. As soon as we started to eat she decided to place chairs on top of empty tables indicating that the dine-in area was closed. About 10 people came in and some started sitting down as well. However she continued to put chairs on top of tables.

It is extremely bad taste to rush people to eat their sandwiches. Is not like we were there at 8:50pm. We had plenty of time. They need to retrain staff on costumer service or move that person...

Rude and nasty. Yesterday at 2:35pm I ordered a large and one of the workers (the Indian girl wearing glasses) made a puffy face at me to make fun of my size and weight. I am on the heavier side and I do not need to be reminded of that when I am ordering food. The black girl who was taking my order responded to the worker by turning to her and saying "awww" and laughing at the worker for having made fun of me. The most rude place ever. I looked directly at the girl who made the puffy face at me....I should have said something and I would have ,but I was pressed for time. I was on my lunch break and decided to enjoy Firehouse subs ,but i was insulted instead. The steak and cheese was plain as well. I guess if i worked in a sandwich shop as my job I would be miserable and rude and nasty too. I won't ever go...

Firehouse Subs' signature item is their famous cherry limeade. When an eatery promotes a menu item as a signature item, it should be available to the customers at ALL business hours. That is how the restaurant business works! Can you imagine if a McDonald's restaurant did not have all the ingredients to make a Big Mac!

I ordered a sweet-and-spicy meatball sub and two large cherry limeades. To my horror, their multi-beverage dispenser was completely out of cherry limeade --- and they did not have any surplus! Their excuse was that shipment has not arrived. This branch of Firehouse Subs has FAILED!

Listen up. Covid-19 has been with us now for nearly four years. We should have fully adapted to life with Covid-19 by now. Return to the offices! Fill the vacant positions! GET...