Jos A. Bank — Local services in Ballenger Creek

Never shopped here before but stopped by to check out their advertised sale. We had an absolute great experience with our sales person Linden Bohrer. I ended up buying 2 suits and on our salesman's suggestion ended up buying shirts and ties as well. We were impressed by Mr. Bohrer's high level of professionalism, customer service and attention to detail. In fact we commented later in the car that this might become our new favorite place to shop. Spent just under $900 in the store when it was all said and done.

The problem came after the sale. I was called to say the alterations were finished (a day ahead of schedule). Went to try the newly tailored items on and found a couple of issues. Both jackets were rolling and puckering at the neck. The person helping us said he would get the seamstress to examine the issue. For whatever reason, everyone in the store ended up being involved in the discussion. I found this not only to be totally unnecessary, but to be somewhat embarrassing being the star of the show for the evening.

Everyone also was quick to blame my undershirt for the issue. So I took my undershirt off and tried both jackets and the issue was even worse. Everyone kept pushing and tugging at the area of concern saying "there, it is laying down now". But when I would walk or move it would still bunch up. It was like the staff was arguing with me and it really made me upset. One employee really kept trivializing my concerns. The seamstress said that it could be fixed but another employee second guessing her said the bottom of the jacket would look uneven. And even thought I agreed to go ahead with the fix it left me wondering how it will look. I guess that I am feeling like since I am the customer, I should be happy and OK with my purchase, not argued with or made to feel like my concerns are trivial.

I left the store thinking about the positive experience that I started out with and and how foolish of me it was to think that. I would think twice before ever shopping...

Used to be better. Multiple repeated mistakes this time made for an extremely frustrating experience. I was ordering 2 suits, 1 sport coat, 2 pants, and 3 shirts. The store had 2 addresses listed for my account, neither of which were correct. I asked them to remove those addresses and enter my correct address. They were going to ship a couple items to my house. Fast forward a few weeks, and my suits have arrived, and I go in to have the pants cuffs measured. I ask about the shipped items, and they say that they have already been delivered to me. It turns out that they didn’t correct my address and sent the items to the wrong address. I ask for them to have the items held at the store for me to pick them up there. The next day, I get an email saying that they are shipping the items to my correct address instead, despite my asking them not to. When I go to pick up my suits, one of the pants isn’t done correctly, having been done plain hemmed instead of cuffed. I still haven’t received the items that were supposed to be shipped, and the tracking number says they haven’t even been picked up yet to be sent. On top of it, despite all of these mistakes, the store never offered any discounts, coupons, or anything else to make up for how bad the experience was. Personally, I recommend other stores for better and more reliable...

My fiance and I went into our appointment excited for him to start the process of finding his suit for our July wedding.

We were greeted nicely, but after that, everything pretty much went downhill. Making sure I went in prepared, I had a picture of the suit we wanted him to try on, along with our color swatches and scheme. The woman helping us said that they 'didn't' have that, but showed us what it looked like, which was a much lighter blue, which neither my fiance or I liked. Then, we waited around until she decided to measure us, so we were just kind of standing around. She only measured his shoulders and waist, not any of the inner or outer seam, so that when it was time to try on everything looked ridiculous.

In the end, we ended up leaving out of frustration because she kept putting him in a tuxedo, when repeatedly I told her that it was a suit we were looking for.

If you are looking at a place to get a suit, this is not the location for you. I would not send anyone...