Five Guys — Restaurant in Maryland

It is unfortunate to have to give a five guys a 1star review. We have been to several over the course of the country, and have never had worse service than at this location. Unfortunately, the employees were not wearing name tags, but we were there to have dinner on 4/26/2021. Being a local business owner in another state, we understand there can, at times, hiccups. However, after waiting 30minutes for food, I went up to ask if waiting such a long time was normal for this location. (All the while many others were also complaining about waiting such a long time). I was instantly responded to by who I believe was the manager on duty, with disrespect. She rolled her eyes, snatched my receipt, claimed our food was taken by others. However, our number was never called. She rudely told the employee behind her to start making our food. That employee was then distracted by several other duties, and our food sat on the fryer. So, after another 15minutes, I asked for a refund. The manager proceeded to give me the refund, but all the while shaking her head as if we were to blame for our long wait. Unapologetic. Raised her voice at me when I let her know she shorted my refund. And was incredibly rude. Throughout the entire ordeal, there was never an apology. I am an even keeled person, and understand it is unprecedented times, and am willing to wait while having good service. This establishment definitely needs better training, or a new staff all together. The multiple negative reviews all seem to be the same. And I surely hope the owner of this location sees them, and...

My son had a rough football game and asked for Five Guys afterwards, we walk in at 9:20 and order 5 burgers and a medium fry for our whole family (came to $65 which is a separate issue, but I have no problem paying for good food and it was delicious). While we’re sitting there waiting, the cook starts complaining about people that come in “9:15, 9:30, 9:58” (his exact words) and order 7 burgers right before they close at 10. AWKWARD! I wanted to just cancel my order and leave I felt so unwelcome. Luckily my husband didn’t hear because he would have, even though our food was almost finished.

Here’s the deal, I never see many patrons here when I drive by, I would think that these employees would understand that any business in this economy needs all the customers they can get. I don’t see anything wrong with going somewhere 40 minutes before they close and ordering food but I felt a weird vibe from the minute we walked in there and after he said that I finally knew why.

The burgers were great, but really over priced, I’m willing to deal with the price but coupled with that kind of service, can’t do it. He also said “especially people that used to work in restaurants, they should know” well, I worked in one for 8 years and never expected to get out any sooner than an hour after our...

I am writing to bring to your attention a concerning incident that occurred during my recent visit to your establishment 5100 Buckeystown Pike in Frederick, MD on January 28, 2024.

On the aforementioned date, my family and I visited your restaurant and bacon burger cheeseburger and a regular cheeseburger with a side or little fries. Unfortunately, I regret to inform you that the food we received seems to have caused severe FOOD POISONING to my daughter and I.

As loyal patrons of Five Guys, we have always appreciate the quality and taste of your offerings. However, the recent incident has left us deeply concerned about the safety and hygiene standards maintained at your establishment.

I kindly request that you investigate this matter promptly to identify any potential lapses in food safety protocols that may have led to this unfortunate incident. Additionally, I urge you to take necessary steps to prevent such occurrences in the future and ensure the health and well-being of your patrons.

Furthermore, I would appreciate it if you could provide me with details regarding the measures taken to address this issue and prevent its recurrence. Additionally, if there are any avenues for compensation or restitution for the inconvenience and health concerns caused by this incident, please...