Glory Days Grill — Restaurant in Maryland

I give so many chances before a negative review. If you are just picking up food from the side door be prepared to wait and appear invisible! You ( or maybe just me) will have to walk to the bar to be sent back to the side door everytime! Maybe just maybe it is intentionally done for a reason! I guess staff just stares at me without asking to help me is because it's a normal thing to do...... Guess you can watch sports while the food gets cold! Even though 3 employees has walked right by me without saying a word! Great customer service! Keep up the good work everyone! This is a great way to make money! I received a message from Deletta, the manager. I called her and spoke about my experience. She was an amazing manager who took accountability. She is striving to make it better for all customers! She gave me a opportunity to come back and have a free meal with a great experience. I was always told that is not what you do wrong, but how you recover is very important. She did a great job and I am wishing them a productive year! Thank you! Many blessings for her and the staff! Now let's fill their seats to eat and drink! I am now a regular customer due to the management stepping up to fix my issues. I got an amazing free meal that was so delicious 😋 I could honestly tell that the manager made changes to make my experience better! As a customer you tell your bad experience, then the manager reaches out and fixes it ASAP! She asked for a second chance to make it better. I took her up on her offer to be fair, and she did not disappoint me! I pray she gets a raise due to her hard work and professionalism. No business is perfect, but a business that acknowledges an issue and fixes it is a business worth loving! She went above and beyond! She showed that she is an amazing leader 💜 👏 ❤️ 💕 Now I got the Glory all in my heart! Thank you so very much Deletta, you are much appreciated 👏 💐 when I went back in, every employee that saw me acknowledged me right away. Every person that saw me asked if I had been helped. It was an overflow of great teamwork 👏 Last night 3-5-25 I ordered pick up. The young man named Jeancarlos I answered and took my order. He was so very professional. He was so amazing, helpful, kind just over the phone. When I went to get my order he was out with my food very quickly. I could tell he was the person who answered the phone from his voice. He greeted me with a smile and I told him that he was so professional over the phone I literally forgot I was ordering food and thought I was on a business call. I thanked him for his humbleness. He is so handsome, speaks fluent Spanish and I absolutely loved him! This young man told me that he needed to hear my compliments and it made him smile. Through our conversation he felt like he let his team down due to past errors. I explained to him that is the way we learn and I see a team player that wants to be amazing! He expressed how he wish he knew how to work every area in give more to the team! He is highly motivated and his smile is contagious. I told him about my 1st experience at this location and how I'm now a regular customer! We learn, we grow, and we continue to strive to be amazing! That is what the manager at this location has also shown me! I literally feel like family now! I pray corporate really understands how they has completely changed my negative review into the most positive experience! I will continue to update my review because it is the right thing to do! They absolutely proved me wrong and showed me how great they really are! Thank you guys! My food is always good, hot, and fresh! They put the Glory in my day for sure! I'm totally invested! Great job young man, and my new favorite manager! I pray they see your efforts and hard work! If there is ever anything I can do to help,...

EDIT: Thank you for the managerial and leadership staff for contacting me. I am very pleased with the accountability that was taken for the staff's behavior, and I can understand quality assurance may be difficult to optimize as high turnover rates continue on in the job market. With that said, I appreciate the acknowledgement and sincerity that GDG management has shown my fiancé and I. We will keep GDG on our dining radar. This place has great food, and I have had two good service experiences here (around July/Aug 2020 when restaurants in MD reopened). I am extremely disappointed in the service the two times I've come to dine in. But this last Saturday, was my final straw. My fiancé and I were seated quickly, however, after about a half hour to 45 mins, nobody talked to us, not even for our drink orders. I would've been less peeved if someone said they were "short staffed and we'll be right with you"; we would've understood. We had our menus closed in front of us after 15 mins to signal that we were set and ready to order. However, we were completely ignored the WHOLE time. There were surrounding tables being served and waited on by multiple servers, multiple times. Many of them had been served their food when we first sat down, and as we waited, we watched them fully finish their meals and pay for their checks to leave, as my fiancé and I were still not talked to by ANYONE. We tried waving down people, but no one looked at us. I don't think I've ever been straight up neglected at a restaurant before and I've never had to get up and walk out the way we did Saturday. The experience before this one was less than stellar as well -- the food came out after about 40mins and the server wasn't attentive at all. I remember they stated that they were out of forks, and that I would need to wait even longer to eat my dinner placed in front of me. We don't plan on coming back, which is a shame, we really enjoy the food. The service needs to...

Soooooooo it's Mother's Day 2021 and we're looking for a place to eat. Glory Day's was at the top of our list of places to try to eat at. For whatever reasons, I thought they were at Arundel Mills. Got there and EVERYPLACE was packed. Realized we were about 10 minutes away. Got there and the parking lot looked a little sparse. My daughter got out and went to check on available seating. To my surprise, they had a booth available but for a table there was a wait. My party of five took a booth. The atmosphere was sport themed: lots of TV'S on every sport channel there is; few TV's on a kid channel; plenty of memorabilia around. Let the waitress know it was our first time there. Asked her what was good there: she replied "everything"!!!!! Our table order included crab dip (nice lumps of crab)and ranch wings-PERFECT!!! the Triple Combo which included 1/2 rack of ribs (freshly grilled and falling off the bone), 8 grilled or fried shrimp, four HUGE tenders and sides which included Jasmine rice, cornbread (lip smacking), side Caesar salad (very filling), sweet potato fries( crispy and hot and GOOD)!!!!!! We also had Shrimp Linguine and Chicken Tenders and fries. Various sodas and teas. One Peach frozen margarita- The BOMB. Funnel Cake Fries for dessert (YUMMY). Spoke to the manager Mark even before we finished the meal. Annnnnnd I won't have to wash any dishes here because the prices are so REASONABLE!!! PORTIONS ARE HUGE!!!! WELL WORTH THE TRIP!!!!!! WILL BE...