McDonald's — Restaurant in Maryland

Tonight my husband placed an order on the McDonald’s app. When we pulled to the window to pay, a young Caucasian girl with red hair said that he had to pay but she didn’t know why so just pull up.She did not have the best attitude. We pulled up to the next window only to be greeted with an even nastier attitude from an African American young male (dark complexion, wearing eyes glasses and chubby) When we pulled up he said with an attitude “you got to pay on-site” and shut the window in our faces. We sat there with confused looks on our faces because we didn’t understand. Usually from prior experience you pay your balance on the app. So it was our first time hearing this. My husband asked again and he repeatedly said you have to pay on-site. Then an African American lady with braids pulled up, who also appeared to be a manager also stated very nasty just like her employee said “ pay on site” and shrugged her shoulders as if she didn’t care. Then shut the window again. We finally figured out that the balance had to be paid, but instead of him or the lady just saying politely “ everything went thru on the app, you just have to pay the balance with us” and also when my husband did say, “ that’s the balance, I’m not being overcharged?” The male shook his head as to say “duh”. It’s a shame that we as customers go to these establishments pay our money and be polite only to be met with unprofessional, sarcastic, nasty attitudes and no customer service skills by employees as if we did something to them and to see a manager exhibiting an attitude just as nasty. What kind of example are you setting for the employees? So I said, you had us sit here all this time as if to say “ you figure it out” when you could’ve just explained and helped us from the jump. Smh I’ll be contacting the store manager and corporate because ppl like that shouldn’t work in the customer service industry. Today is Sunday and Chic Fil a down the street was closed. But I wish...

This is the WORST McDonald’s we have ever been to. We really wanted to like this one since it’s 5 min from our house. We both worked at McDonald’s as teenagers so feel that we are more understanding than the average customer. But the service here is horrendous! They are never quick. No one ever knows what is going on or anything about any orders. Complete incompetence. And the customer service is a joke! Our recent experience tops the list though. We ordered through the mobile app - 2 separate orders to use the coupons. We gave our codes in the DT and were told to pull to the window. The guy at the first window gave us a receipt for one of the orders and slammed the window. I said there were 2 orders. He just shrugged and told us to pull up. The girl at the second window gave us the first order and slammed the window again. I asked about the second order and she said they didn’t have it. Told us to go to the third window. We waited for at least 10 min. Finally she came over. She was incredibly rude. Accused us of trying to get free food we didn’t order. I showed her our mobile receipt. She said it didn’t matter because it wasn’t on their system. She slammed the window and walked away. We called the restaurant and asked for a manager. She was even worse than her employee. Rude, condescending, and incompetent. She couldn’t bring it up in their system, so we must be lying. Our receipt and bank charge weren’t good enough. She screamed at us over the phone and eventually hung up on us. We went home without half our food and cold fries. We will never be back to...

Had a horrible experience with the evening shift manager at this location on Sunday night.

Situation: I went through the drive-thru. Had a normal experience paying at the first window then at the second window my food was not ready and they told me to move up to the 'third window.' There is no third window at this or any McDonald's location. It's either a door or a parking space. This is not McDonald's policy. I refused to move up. No one was behind me and it's fully in our right to not move up according to McDonald's corporate office. The worker insisted I move up. When I declined again the manager came to the window and I refused again.

The manager then came out of the restaurant and took pictures of me, my car, and license plate. I took photos of him doing it as well. The manager went back into the restaurant, came back to the window (food still not ready) and said "I got your license plates, the color of your car, and what you look like so when you come back imma know it's you"

When the food was ready he handed it to me and said "are you really gonna eat that?" Implying something might not be right with the food...

I drive off and checked my order only to find the whole order incorrect. I threw out the entire order feeling they did something to my food. I called McDonald's customer support to file a complaint and speak with the owner of this franchise. I have not received a call back or refund for my order.

Literally the worst experience I've ever had with fast food.

There's a great Chick-fil-A right next to this McDonald's everyone. Go there or...