Five Guys — Restaurant in Maryland

Let me start by saying, hungover on a Sunday morning my life depended on the grease, and goodness that is provided by Five Guys. However, my experience at this location made me realize that there are worst things than a hangover.

After ordering my meal, (after the manager dropped her entire cash register on the ground), I went to go get my favorite little cups of ketchup. I poured 3 cups of ketchup and was then alerted that there were no caps. Okay.. fine.. small disappointment but I will live. I went to grab a few packets of ketchup, and ended up dipping my hand into sticky dried soda that was spilt all over the packages. I asked for more packets, they could not find them, and I have to POINT to the bin behind the counter where I saw them. I then proceeded to wait about 25 minutes for my order to be ready. 25 MINUTES. Yes they were busy, but every other Five Guys I've been to prepares for the lunch rush and pushes out burgers like no other. This place was the slowest experience, I could have had an entire meal at TGI Fridays in the same time I spent here.

When I arrive home, I had to spend 15 minutes opening all my ketchup packets and putting them into makeshift cups that I made out of solo cups so that I could still have the dipping experience that is required with the plethora of fries I am given. Upon biting into the first bite of my burger, I bit into many things that were not supposed to be on my burger. My order was completely wrong.

So here I am, hungover, hangry and disappointed. How many people does it take to correctly make a hamburger? Apparently more...

TRASH!!!

Worst place to come when they are busy. It’s so unorganized. You wait forever. 40 minutes to get my order. Why can’t I just order online and have it be ready when I get there, instead I have to tell someone I’m here, while my burger dies they drop fries. Just make the entire damn order and let me pick it up.

The black shirt has no control of the entire line. All they do sit back there is talking joke and laugh and giggle and just having a great time, but no one’s really focused on doing a great job. What they’re there to get paid to do. We have to go to work every day and do a fantastic job or else we are going to be in trouble. Why doesn’t the service industry file the same standard.

You literally ruined my families dinner. We spend over 40 or $50 for a bunch of crappy ass hamburgers at this point. McDonald’s is a better choice and the fake meat.

The restaurant is always filthy. It’s nasty in there. The bathrooms are disgusting. What the hell is going on at this place that just really makes me wonder about the quality of food. I’ll never come back to this location. The Towson location is always been more superior to this one anyways.

Fix it. Or don’t. We were coming once a week and now it will...

This has always been and still is one of the better Five Guys locations. The burgers are delicious. And your fries are overflowing into the paper bag, like they’re supposed to be. So many locations don’t do this and skimp on the very expensive fries. It’s one of the key things that Five Guys got known for in the first place. How can you not do it? Also this location has a good soda machine. Many of the locations have machines that use weird tasting syrups. The sugar substitutes in weird tasting syrups are extremely bad for your health. The normal high fructose corn syrup however, though still not ideal, is nowhere near as bad for you, and tastes way better. On this visit I got Cajun seasoning with my fries. That was a mistake. They were extremely heavy handed with the seasoning. The fries were completely engulfed in seasoning. It was unbelievably salty, heart attack salty, even after shaking a lot of the seasoning off. Everything else was delicious, as usual. I also noticed that some of the tables had profanities etched into them. I strongly suggest to sand and refinish the tables to remove those profanities, as this is supposed to be a family and kid friendly...