Noodles and Company — Restaurant in Maryland

Our family usually likes this location, we've been coming for years but we are starting to notice a drop in quality.

The drink machine is always out of syrup or the mixtures are wrong and kind of nasty. That's expected, however, when we came about 3 weeks ago and my husband's BBQ Chicken Mac was cold, literally the noodles were cold. We didn't say anything because we were starving and couldn't care cause we had things to do and heated up the leftovers later at home.

Today, we walked in and only 3 people were in the place and it was quiet and nice. A gentleman walked in right behind us and we all ordered and sat down. Then a couple families came through 10-15 minutes after us. After 30 minutes since we ordered, one family that came in after us got their food. One of the employees stopped by our table and asked what we had ordered. Then another family got their food shortly after that. Finally, after a third group got their food and 50 minutes had passed we walked up, they didn't start our food at all even though they had already asked 20 minutes prior what our order was. After an hour we finally got our order (1 mac dish and 1 korean noodle dish - pretty simple), we ate, and noticed while we were leaving the gentleman that was right behind us an hour and twenty minutes later still had not receive his food.

It was a rough day, we feel for the employees the busy holiday season but the last few times we've dropped by there's always something that disappoints but today was beyond ridiculous. Shoutout to that guy, we hope you got your dinner and that it was hot and delicious...

My Japanese Pan Noodles were good as always, and my cashier was kind. I also enjoyed the natural lighting of the restaurant, especially as the sun was going down in the evening (see picture included in review). My rating has to do with the store itself. There is Wi-Fi offered here, which influenced my decision to dine in, but there is only one charging outlet in the whole store. I don't know how the location is supposed to be conducive to lots of customers dining and working on electronic devices if there is only one charging outlet and it is by the trash can. The trash can was also overflowing so bags had started to pile up in the containers next to the trash that used to be used for leaving dishes to go back to the kitchen (that practice has been understandably eliminated as we are still dealing with COVID safety protocols). Would have been nice to be able to properly dispose of my food waste. I wonder if there would be a way for the store to incorporate recycling, as every dish is now served in recyclable packaging that just gets thrown away in the restaurant. If Noodles & Company as a whole doesn't recycle then I guess there isn't anything this location can do about it but it sure would be nice. Lastly, I deliver for Uber Eats and the address provided to pick up from this location is always incorrect. It is listed as being at Maggiano's. It would be great if the store could update its address to the proper location so drivers don't keep getting directed to the wrong storefront...

This location, upon my recent visit, was a WELL OILED SERVICE MACHINE. Their tasks were delegated perfectly. They were trained for the rush and performed immaculately. It's tough to impress me on this level of systemic kitchen, so Im truly impressed. Here is my only nitpick, they overstuffed one of my delivery orders which probably should have broke down into two bags making the center of gravity really high, creating a tough driving experience and risked potential damage to the order, nothing I cant handle and Im sure if they find out about what I have to say HERE, They can HANDLE IT TOO. Yes, I did have to wait a bit for a delivery. NO, THEY WERE NOT SLACKING OFF BY ANY MEANS. Hard work with perfect efficiency is something that my pragmatic mind has high respect for, this cant be stressed enough. At the quality of food they are serving, I have never seen a team work so efficient in my entire days of delivery work. For reference, this was for June 25th around 6 o'clockish. You killed it guys! Bravo Bravo Incredible performance! Iv also ate here myself in the past, the food is...