Pizza Hut — Restaurant in Maryland

My family and I arrived Sunday evening (10/27/2024) for dinner, since we've visited here twice before, and had a phenomenal visit. Our past 2 visits, Chris waited on us, and had such a warm and welcoming way about him. To our dismay, our most recent visit wasn't as pleasant. There was one family already seated in the dining area, which we prefer to do, because we live at least an hour away. My husband and I grew up with our parents giving us the Pizza Hut dining experience, and so it meant a great deal for us to continue that with our children. After waiting to be seated, a young lady came out (appeared to be in a hurry/flustered), and informed us that she only had 3 staff members and we would have to place our order at the takeout window, while grabbing napkins to take back to the carry out counter. We went back to the other side, and waited at the counter while looking over the menu until someone came to help us. Before placing our order, we asked for clarification if we were to place our order at the counter, would we also have to self-serve, since we would like to dine-in? It was informed to us that there's only an option for carry out. We thanked the young lady, told her to disregard, and we left. I'm almost certain we'll try again at a later date, but will call before doing so to ensure dining in...

Terrible pizza even worse quality assurance, arrived here for a pick up, went in to pick up and pay they look for tips for a pick up??? What did they do to earn a tip??? Big sign on front door days dine In is counter service only so they won't wait on you if you and your family decide to go here for dinner, you got to serve yourself at the take out window, what a joke, the pizza was burned and super thin tough to eat and the pasta was hardly cooked under the burned top, this is pure laziness from the management, to allow your standards to slip this bad and for it to go this long is shambolic, pizza hut should have much better standards than this, this restaurant has been on the decline for a while and under the same management, people need to listen and stop going here, You might seem like you're getting a deal but you'll be annoyed at the food quality the overall service or the dirt of the restaurant or all 3, this place shouldn't be allowed to continue to do business if the toilets and customer dine in area is that dirty can you imagine the kitchen where people can't see, The manager should be held accountable and Fired immediately its borderline attempted murder with them standards, YOU...

TERRIBLE! AVOID AT ALL COST!

I met my wife here during her lunch break. When I walked in, no one was there to greet me or direct me to where she was so I had to walk around to find her. In the entire restaurant (around 1:40pm on a Tuesday) it was her and an elderly couple and their grand daughter, who was about to leave.

The service, I believe Taylor, came out and gave us our drinks and didn’t really say anything to me. Fine.

My wife ordered a veggie pizza around 1:36 and it was brought out to us at 2:03. I had to go up to the server around 1:56 to find out what was going on and she said they are working on it. Literally no one else was there.

Once our food finally came, I asked for plastic wear and she responded by saying “Your silverware is right there.” And I let her know for medical purposes I wanted plastic.

She then told me that the manager (who did not even come out) told her to tell me there was a delay because it’s just the 1 chef and manager working in the kitchen and he had to make sauce, that’s why it’s taking so long. What?

I’ve been to this location a few times and the service gets worse and worse. Look up other options in the area, save yourself...