Sam's Bagels — Restaurant in Maryland

My son always comes to get a toasted everything bagel w/plain cream cheese & bacon; he loves it! Today, I tried them for the first time and I got a jalapeño everything bagel to go; took it home to add my vegan butter & vegan cream cheese. I tasted the bagel plain (and still warm from being freshly made today) first and it was delicious w/fresh pieces of jalapeños baked into & throughout the bagel. I couldn’t believe how good this bagel was! Usually, I have to toast my bagel, then add butter & cream cheese BUT this bagel was so good and still warm from being made, that all I did was microwave it (because I wanted to make sure my butter melted all the way when I put it on) for 10 seconds (didn’t turn rubbery and remained just as fresh w/the top still slightly crispy from being made) and add my butter & cream cheese-it was heaven LOL; I wish I would’ve gotten more than one! Now I see why my son is hooked.

Notes: -Son’s sandwich is $7.18 after tax. -If you want a half dozen or more of a certain flavor(s), pre-order the day before for pick up the next day. -1/2dz is $10 before tax; I think the full dozen is around $16/$17 before tax. -Plain cream cheese is $3.95 before tax; they have flavors too, but I don’t know what all they have nor if they cost more. They make their own bagels and...

The food is fine.

However the service was very bad. The person who can after me ordered a muffin, and then asked for a cup of ice. The owner said to get a cup of ice it would cost $1. And then she asked for a extra set of plastic fork and spoon. He also tried to charge for that too!!! I was witnessing this in complete disgust, as I come from a family of restaurant owners. An empty cup is typically $0.1 (in Maryland), and usually because all the plastic silverware comes in bulk, you give all of that for free. The entire episode got out of hand. She ended up taking a few extra forks and knives and the worker came out from behind the counter and started making a huge scene.

For what? .50 cents worth of stuff? None of this happened to me, so I am not even posting this out of anger. I generally think this was really poor treatment and behavior on the business...

Still not entirely sure why people love this place. Bagels are definitely decent, though not amazing. Service is insanely slow, even for simple orders to which my simple orders have almost always been incorrect. Most recent example was asking for a couple bagels in a bag, untoasted, unsliced, with cream cheese on the side. Shouldn't take any time at all. Instead, I waited 15 minutes while they sliced the bagels, toasted them, and put them in a bag with cream cheese on the side. Not worth the cost or wait. Would rather spend 15 minutes driving to Goldbergs and getting amazing bagels in a...