Taco Bell — Restaurant in Maryland

This is a concern/complaint about your Dunkirk, New York location. The address is 10517 Bennett Rd, Dunkirk, NY 14048, United States. We visited this location on Saturday, August 19th at around 3:45pm. This restaurant is a MESS. It took 10 minutes for someone to take our order (we were first in line). The receipt machine was not working and no one got a receipt or knew their order numbers. The staff was slow. There were 7 employees present at the time and all but one was walking around laughing and cavorting and NOT working. These were all young men who were more interested in talking and eating candy than working. I literally watched a staff member pop candy into their mouth and then go to the food prep line. It took another 15 minutes to get our order. The staff repeatedly came to the front and announced the order number to guests how had NO idea what their order number was due to not receiving receipts. This lead to further delay as the staff didn't seem to be able to tell guests what food items were in that order number. The front of house was disgusting. There wasn't a single clean table and the garbage was overflowing. Eventually, after waiting a very long time and watching how our food was being made we decided we didn't want to eat there and felt that food safety didn't seem to be important to the staff. We asked for a refund and were told, "we don't do refunds". After we complained about the dining room being dirty a staff member came out and changed the garbage. The entire time he was on his phone talking about getting beer for his night out. The hot sauces were nearly empty and there was only one kind available. Other guests were getting upset and complaining about the chaos and long waits. This location needs some serious management. The staff have no direction and don't seem to know how to problem-solve or do their jobs. If the health department showed up you would have issues with unsanitary conditions and staff not washing hands and eating on the food prep line. We would like a refund of our purchase. Of course, we have NO receipt because they couldn't give us one. We ordered a #3 Taco Bell combo and a Nacho Bell Grande. I would like a reply to...

I am not a Taco Bell person but I went to two Taco bells one Taco Bell gave me less stuff another Taco Bell gave me just enough to eat which I was full it's a shame that all the businesses cannot be on point the whole idea about going into business is to make money and the customers have to spend the money the consumer has to spend the money so it should work both ways good service gratification good minus so on and so on Old fashioned stuff that's so simple but like again I'm like I said I'm not a person interested in tacos but I had it wasn't bad could it be better could have been proved I think that's according to the workers how you train your workers that's the service you're going to get good service a bad service it's all up to the management if management is not educated and smart and and have a good attitude then the business will flunk like every other business sooner or later but like I said this...

My biggest complaint is the corners they cut. When they first opened they’d only put a tiny dab of sour cream at the edge on a supreme taco. Giving you one bite of a supreme taco.

The loaded nacho fries I just ordered had about 8 fries. The nachos bell grande we ordered had about half the toppings I’d normally expect.

When I order on the app in evenings I’m constantly being asked to wait for my food out front in the lot.

Making matters worse several times I’d pull up and employees were just “hanging out” on the grass area between the store and drive thru (but I have been seeing this a lot less lately).

All of this is fixable. To me it reeks of a franchise owner who doesn’t care enough to hire enough qualified people in the evenings- and thinks so little of customers that we get short changed on food. Instead it’s run by a bunch of high school boys who could care less...