Wawa — Restaurant in Maryland

Even though this location is nearest my home, I always visit a further location which has a Tesla charger. Today I just wanted one of the smoothies and didn’t need to charge, so I came to the Dunkirk location.

I ordered at 8:46pm and arrived at the store a couple minutes later and entered my spot number (56). I waited over 30 minutes and my smoothie never arrived. Since there were only about 5 customers at a time in the store, I assumed my order got lost. So I placed a second curbside order at 9:16pm. Finally, at 9:21pm, my first order arrived. It was quite melted and the entire outside of the cup was wet (evidence that it had been siting inside for a while). I decided to wait for my second order. The estimated curbside delivery for my second smoothie was 9:30pm. I wait and waited. I finally gave up at 10:16pm. So the first order (#610) arrived 35 minutes after ordering and my second order (#680) never arrived after waiting 1 hour. Of course the first order was unsatisfactory due to how melted it was by the time I received it.

I could see a bump bar at the front cashier’s counter and a short elderly lady kept bumping them off the screen whenever they went red. Maybe she wasn’t trained that she needs to bring the order to the customer who is waiting curbside when doing that? If you don’t want to offer curbside, that’s fine. But allowing customers to order curbside and just never bring them their order? That’s not acceptable. I can understand if it happened once; mistakes happen. But as you can see, it wasn’t just a fluke.

I have never had such a poor experience at Wawa which is what led me to share...

I go to a lot of Wawa's because I travel a lot and this is One of the worst. I ordered breakfast here one time and the lady was sick as a dog sneezing into a napkin holding it in her hand while she was making my sandwich. Often in the morning they have no coffee whatsoever All the coffees have the out of service tag hung on them and the ones that don't are completely empty so you just walk in and walk out. If there's a certain breakfast sandwich you want that's supposed to be in the pre-made box at the counter you can forget about it. There's a guy that works here that drives a Mercedes and he parks in the first space so all their employees park around the doors and the customers are left to park wherever they can fit. I rarely leave a bad review but I'm sorry I got to do it here they have a picture of a manager on the wall and I've never even seen her in person before seems like maybe she needs to come to work and work the morning shift to see what it's like out there. I would skip this place and go to the BP right down the street, The gas is expensive but they have good food and always...

Waited for almost 15 minutes for a 4” sandwich and watched MULTIPLE people who came in after me get there food. I mentioned twice that they ordered after me she never said anything she just looked at me and she WAS NOT even calling out numbers for half the orders she put up! Also she was “super busy” chatting with the other girl about something instead of working. Then she copped an attitude with me and told me I need to speak up! I said I have been standing here for a while and she looked at me SO MANY times and never once asked what I was waiting for or my number or anything, so when I was upset saying a lot of people who came in way after got their orders she tried to turn it around on me. I LOVE Wawa and this is the FIRST bad experience I have ever had which is funny cause this is my first time ordering food from the one in Prince Frederick and all I have to say is if that’s someone you want on your team then that’s sad. I am seriously a super patient person and I have done this job before but honestly that was some serious poor...