The Honey Baked Ham Company — Restaurant in Maryland

I'd be leaving a 1 star review if it weren't for customer service following up with me. Here's the story... I reserved a ham for Thanksgiving, to be picked up from their Silver Spring location. I originally scheduled my pick up for the Tuesday before, but called asking if it was okay to pick up on Wednesday instead. I was told that wouldn't be a problem since I'd ordered in advance. I showed up on Wednesday around 2:30. There was a very long line, which was to be expected. After about 25 minutes, I was nearly to the front of the line, when an employee came out and announced they were completely out of ham. How this happens I don't know, but I spoke with one of the employees who suggested that they may have been selling hams to walk-ins who hadn't reserved in advance. Needless to say I was pretty unhappy, as was everyone who had been waiting in line, many of which had paid in advance. I called the corporate support # and explained what happened. A few days later someone called me back and offered a $35 gift card for my inconvenience. The gift card can't fix Thanksgiving, but it was a nice gesture, and the right thing to do. If I had any suggestion, it would be pick up your ham a couple days earlier than your holiday gathering. They're refrigerated anyway, so you...

Today is Monday Nov. 20th 2023, I come to the Honey Baked Ham at Leisure World for our favorite Ham, my family celebrate Holiday with this delicious food for 30 years now. After a long line waiting, finally i got a big Bone-In Ham around $78.00, i'm so excited. But on the way home, somehow i don't feel good with this ham because i got an Old Ham from this store in the past, more than 10 years ago, the Ham just like the cardboard when eating. The bad experience tell me to stop by a parking lot to check on it because the cashier refused to let me take a look before pay. The Ham i just receive was the one that 2 ladies brought back for return right in front of me while i'm in a line, a large piece missing, the Ham looks no where to call "FRESH". Of course they bought it since last week. The store Manager tried to state that it's Fresh, no one eating in it, but there the juice leaking right on the table after they replace me another Ham. I leave the store and wondering who will be the next victim. Not just that, return receipt never give out after i came back the third time for asking. Definitely another...

I ordered the smoked turkey breast as a meat selection for Christmas dinner due to having non pork eaters around and thought this would be just perfect. It was also inexpensive. The issue was that the turkey smelled like ham and if I didn't know any better tasted how ham smells. I don't have an issue with pork but thought that it was unacceptable for a turkey to smell like ham. It even turned pink so I'm not sure what I served for dinner but it was not popular at the table and thank goodness I had other meats.as options. It was just gross and unless you have tried it and love it I suggest passing. Lastly, I think there maybe some cross contamination as it smelled liked ham. Not sure if it's cooked/smoked in the same smoker as the hams and if the same glazed is used. Not sure why a smoked turkey breast has honey glaze. The person who took my order over the phone didn't get my name correct when the order was placed and caused a slight issue upon pick up. My family wanted to know why order from there as it's called Honey Baked Ham lol but my thought is you can order chicken/beef from Red...