Wasabi Zen — Restaurant in Maryland

Wasabi Zen is the best sushi restaurant in Olney because it is the only sushi restaurant in Olney, unfortunately. The sushi is good, but their customer service is awful and makes it well worth driving just a bit out of town to another spot.

This evening I ordered dinner for carry out around 5pm, as it’s a Saturday and they often have a long wait time on the weekends. To our surprise, it was going to be ready in 20 minutes. No big deal, we had no problem refrigerating it until we were ready to eat dinner once our baby went to sleep. We unpack the boxes at 7 and notice that one of the rolls is missing. Mistakes happen, but we definitely shouldn’t have to pay for a roll that we didn’t receive, so I called explaining the situation and requested a refund for the roll. First, I was told that I didn’t order the roll that I indicated was missing. I replied that not only did the person taking the order repeat the order back before hanging up, but when I picked up the order they also read out all of the rolls. We definitely ordered the missing roll. Once that case was made, she said I should have called right when I picked it up. I explained why I didn’t, as we picked up earlier than we were intending to eat. She said there was nothing that she could do. She then passed the phone to two other people to continue saying the same thing. The final person I spoke with continued to say “we checked the order and it should have been there” …exactly my point, it should have been there. Again, mistakes happen, but it wasn’t there and we paid for a roll that we didn’t receive. He continued to state that there was just nothing they could do.

The cost of the roll was $7.95. When I initially called I thought it would be a quick whoops, so sorry, no problem, refund. But rather than just refund $7.95, they’ve lost a customer for good. Skip Wasabi Zen and drive just out of Olney in any direction—there’s better sushi with owners and staff that don’t assume you’re lying and will own up to...

I’ve been to this restaurant for a couple times. Although the food are overpriced, they are good. But today, the servant who served my table had extremely worst altitude that I’ve ever seen!!! I couldn’t understand her English but I tried to order in the way she would be able to understand. She rolled her eyeballs and asked me to leave when I was eating??? She said I was wasting her time because I didn’t order a lot. Me and my friend ordered food in total price $70, we paid $8 tips because we thought she didn’t serve well and she was so mean. She just stood by the table and wait us to give her more. She said everybody she served need to give her 30%tips... she stood beside the front door, opened door for other customers but when we left, she closed the door suddenly. We went out, she yelled at us “Don’t come back.” This was a ridiculous experience, I won’t go to that restaurant anymore!!! She thought I don’t understand Korean, so she said some bad words about me and my friend in Korean! She doesn’t know my friend is Korean.... it’s interesting that this is a Japanese restaurant but actually Koreans serve us. I promise we didn’t do anything else which could be considered as rude, we are just mad that we were...

I've been going here for years and have always dined in with absolutely no problems. In fact, the service and quality always exceeded my expectations.

I've tried takeout a few times since the shutdown and the food is still awesome but the takeout protocol isn't the same. I ask for my ginger and wasabi in a separate container since I have an 8 year old who will not eat it if touched her food. It was not packaged separately, but instead touching all the rolls on that side of the box. When I've got sushi takeout from other restaurants they placed the fake grass divider so the rice didn't soak up the ginger juices.

The other takeout issue I have had is that I only got chopsticks on 1 of my 3 takeout orders. I'm usually spending over $100 so it's upsetting that it's not the same great quality I'm used to getting in the restaurant.

I completely understand the struggle of covid on restaurants so this is no way meaning I won't go back, but more like feedback...