Starbucks — Restaurant in Marysville

Used to be great... Once upon a time, this was my favorite Starbucks location. The last few times I've gone or tried to go has been a ridiculous disaster. Last Saturday, I waited 50 minutes for an Americano. That's 4 shots poured into hot water. FIFTY MINUTES!!! I was about to walk out when the Karen who ordered behind me started to raise a fuss about the situation. My champion! Lol

Today, I was going to go through the drive thru, but the line was all the way out to Delaware Ave. I decided to go to the little shop on Main St. instead. I drove there, parked, walked up the street to the shop, ordered, waited for my drink walked back to my car and as I was passing this Starbucks on my way out of town the car that was waiting to turn into the parking lot when I decided to go elsewhere was at the speaker.

I witnessed the cause of the problem as I stood there last Saturday and had plenty of time to analyze the situation. As the customers who went there to have a normal human interaction were brushed aside and given no care or thought, others who ordered on the mobile app were coming in and picking up the drinks that were made ahead of the customers who were standing there in front of them. This is terrible guest service!!!!

I'm assuming this problem is systemic throughout Starbucks. This being a busy location, the problem is exacerbated. I understand that Apps can be convenient for people who don't care about having a good customer service experience. However, ruining the experience for those of us who do, in favor of those who don't, is not an acceptable business model.

On the bright side, I found a new coffee shop that's nice, with pleasant workers and the Americano I got was better than what I ever got...

I just moved to Marysville and have been going to this location before work and other times during the day. I have had my coffee/drinks made incorrectly more times than correct. I finally decided to call and just let them know how many times it's been happening. I spoke with Zack and told him of each episode during the past week alone, which was several. He told me to let them know I spoke with him the next time I was in and they would make sure it was right. Today I went in and my drink, of course was wrong again. I let the cashier know, he had it remade while I was sitting in the drive thru. So I pulled out of the drive thru and took a sip. It still was wrong. No sweetener and only the cold foam, no cream. I had already noticed it was too dark. So I went in with the wrongly made drink again. The barista immediately said "Oh, I'm sorry. I know exactly what I forgot. Let me fix it. She refunded the drink on my app. She added cream (which is hard to do with cold foam floating on top) and said it was done. Took a sip while walking out, still no sweetener. All that being said.... bottom line is don't go to this location unless you wanna chance getting the right drink, after paying $5.45 for it. There's another location right down the road. Going to door dash another coffee this morning at work, so I can actually drink it. So...

Me and my daughter walked into this Starbucks to order our regular drinks. We had not ordered on our phones this time. And we stood there for over 5 mins and was never not one time was we even acknowledged by the 3 girls who were working. They did have a long line at the drive through which we were understanding of the part that ticked me off was not one time did they say “hi we will be with you in a moment” or even a simple “hello “. This is CUSTOMER SERVICE. Something g that should be known to someone working in the customer service industry. So we ordered our drinks online while standing at the order station and after receiving the drinks we waited another 5 minutes for our cake pop when my daughter asked for it she said they were out my daughter said it let her order and pay o line. When they took the time they was abler to find them. There was other people standing waiting to order as well behind us who just was getting their order taken as we was leaving. I have never had this experience there before so I believe the 3 young ladies working today between 4-430 might need some redirection by the manager. I have never left a bad review anywhere I am a sever I understand things happen but this was not just busy this was...