Jimmy John's — Restaurant in Massillon

I called the store was given incorrect information from the team member regarding a catering order. I took what information I was given (before I knew incorrect) and based my sandwich orders off that information. Went online to place my order then saw I couldn't do what I was told I could do. Called the store. They didn't know how to do was asked to call the next day. Went in the next day. Not only was I misinformed on writing names on the order I was also misinformed on how I could order the sandwiches.

Tried to figure it out tye best I could placed order.

Came to pick up order and they were making the order incorrectly and then blamed the girl who took my order the day previously.

I never knew how difficult it was to put lunch meat on a piece of bread and service a customer.

Ridiculous to talk to rudely about your fellow team members as I walked in to get my order.

Glad I was early so my messed up sandwiches could be fixed prior to me needing them at my actual pick up time. Because while I was there they were still making them incorrectly.

Do better...

I don't like giving people 1's but I have ordered him several times and with my large family we spend at least $68 to $75 a pop and every single time I've ordered out of four times that they delivered they forgot things. Not just a side order of potato salad though that was one of the things, they actually forgot two out of four sandwiches one time and then one out of four sandwiches another time. They always made it right and brought our items it's just the fact that it would be nice to have it right the first time. And then of course I double tip because I don't know if the delivery driver is the one who made and or forgot my food. Anyway the food is always delicious always well prepared and everybody really is nice just...

Placed an online order at 915 am to be delivered at 11am to my place of employment as 11am is my lunch break. My lunch break is only 20 minutes long. At 1116am the delivery driver finally pulled up. I called the store to complain and I was told it wasn't there fault because they had a large catering order as well. A phone call woulda been nice since I didnt have time to eat my lunch today. Also I ordered a sweet tea. It says sweet tea on the lid but its definitely cherry coke in the cup and ive been Trying to keep pop out of my diet, complete fail...