Seascape Maalaea Restaurant — Restaurant in Maui

Last evening my wife ordered a drink that should contain 2 oz's of rum. The drink tasted as if there was not a single bit of alcohol. This prompted me to ask for a single shot of the Bacardi Rum so that we can add it. We tasted the Rum from the single shot and it was watered down, barely tasted of rum. We poured it into the original drink and the shot glass beaded up on the side with water droplets. We showed this to the waitress who was to relay to the manager that the rum is being watered down. Upon tasting the straight shot it was very easy to tell it had water added, the taste was dilluted but at least the original drink had some alcohol at this point. The manager never came out to speak with us, in fact I had to go request a conversation. She came back to the table and adamantly stated that watering down was not happening. We told her that flavored rum when poured from a shot glass should have sugar cling to the sides much like wine does. She refused to believe that and said that perhaps only dark rum does that. The mixed drink was $14 and we were charged $12 for the one shot. It will be the last time we order drinks from the Seascape Restaurant. I am very disappointed. I'd recommend the restaurant for the food, but now, never will for their drinks (those will be ordered at a...

Was visiting the Aquarium with my Mother and Sisters. Decided to grab a lunch at Seascape. We were seated promptly. Everything seemed great. The server Roslyn gets a zero star ranking. Gave her drink order twice- then had to ask the server who brought out our food to finally get our drinks. She seemed very distracted the whole time. Well, we figured out why. Got my check, their were four in our party. Noticed a Service charge of almost $20. When I questioned her on it, she told me "I add these to all tables" I asked is this a restaurant policy, and I would like to see where it is printed on the menu - (we were a party of 4) - she grabbed the bill and said she will remove it. Brought me back a receipt that was not proper, and still showed the pending charges. I talked to a manager who fixed it. I explained the pattern, and said as far as I am concerned - she was steeling from us. She should be fired. Wonder how many more customers she ripped off. The food was good- and the manager Tiffany was very professional. Unfortunately, the server spoiled...

Hi My Name Is Sue, I'm Bill's Wife, We Went To The Huaka'i Luau On December 31st, 2021, We Spent $616+ For Our Tickets For A Family Of 4.......It Was The Worst Experience We Have Encountered!!!! Not Worth The $$$ I Paid For This Luau......I Had To Work Almost 2 Weeks @ My Job To Pay For This, So Yes I Take It Very Personally!!!! They Only Gave 2 Drinks To Each Person & My Husband & I Don't Really Drink Alcohol, So I Said To The Lady "O We Really Don't Drink Alcohol, Just Soda" & She Replied That's For All Beverages!!!! The Beverages Were Only 5 Ounces, So We Had To Get Without Ice, I Was Baffled Because Ever Othe Luau We've Attended Was "All Inclusive"!!!! The Food Was Below Average, Something You Would Get @ A Cart On Side Of The Road!!!! Then The Entertainment Was Unbearable, My Kids Stayed On Their Phones & Wanted To Leave Early!!!! It Was Absolutely The Worst Experience Ever!!!!! Don't Waste...