Wendy's — Restaurant in Maui

Supposedly on the 9th of March, Sunday it was super busy. Placed an order around 8pm for delivery after my other order from #Walmart around 4pm was discarded and never delivered, I figured, why not order from Wendy’s since now my family and I can’t cook dinner… about an hour later, I finally got confirmation that I had a driver to pick up our food and is waiting… 20mins go by and driver is still waiting. Then, 20mins later from that, my $82 delivery order was canceled. Today marks it to be business day #13 of no refund because of having to wait on Wendy’s. Now, after calling customer service, I receive a second DUPLICATE email stating the same thing as the first… it’ll take up to another additional 12 business days for my refund to be processed. And all because the night manager on March 9th, 2025 (from a reliable source) wanted to press buttons to cancel my order almost 2hrs after being placed and after a driver had been waiting for 20ish minutes...

A decent value for your dollar, the 4 for $5 menu offers a selection of food items accompanied by fries, some chicken nuggets, and a drink. The Jr bacon cheeseburger is the most attractive menu item for me, but in reality, the chicken nuggets are the most appetizing piece for me. They are tender, juicy, and fried in an unobtrusive batter that doesn't detract from the flavor of the chicken.

That being said, the restaurant itself isn't doing so well. The door handle has been loose for as long as I can remember and now it seems the door covering the underside of their fountain drink station has fallen off as well. I do, however, appreciate the separate fountain for chilled water which is something that most restaurants don't do.

All in all, the food is good, it's reasonably priced, but the unfortunate state of the restaurant itself means that you probably want to stick to the drive thru. Just be warned that the drive thru service is...

Awful customer service. When trying to use a coupon from the Wendy’s app the employees were very dismissive and rude. Especially the manager Reggie, I’m not sure how he was able to secure a management position with such poor customer interaction skills. To make matters worse only one worker handling food was wearing gloves. And the manager Reggie was choosing not to correct that obvious health issue. Would not recommend eating here. The place stinks of old grease, they clearly hadn’t replaced the fryer grease recently. It felt unclean in there, and all the staff were so moody and extremely slow, and there were almost no customers in there, so their slow service was completely unjustified. Wendy’s bar is already pretty low, so you don’t exactly have high expectations going in, but this was a terrible experience. Won’t...