House of Lights — Local services in Mayfield Heights

Summary: slow delivery, no refund for defective merchandise. Rude salesman. $350 in trash.

1. I ordered lights online on 9/26/2020.
2. I still had not received my lights so I called on 10/26/20 to inquire and was told they were in stock. (I expected home delivery, not store delivery).
3. Delivery from store was cancelled without notifying me. I said I might be able to get them when I called Monday but didn't follow up. Partly my fault. They didn't call to tell me they cancelled my delivery.
4. Light was defective. Our contractor installed it, turned on the switch. It blew the light switch and triggered the breaker. Wires looked burnt.
5. Took light in to return it. I was told my contractor ruined it. No refund. Since I didn't have video or photographic evidence showing he never installed the bottom of the light I couldn't prove light was defective. Salesman knew exactly what happened as if he had been in my kitchen during the installation without asking a question.
6. We had same man/professional install over 12 lights in our home. He never installs the bottom cover until he confirms the light is working properly. I witnessed his work.
7. We are replacing all of our lights, inside and out. They could have made considerable profit with a touch of professionalism. We spent $881.57 with them for just 4 lights.
8. $193.99 for light. $150 for lost labor trying to diagnose issue and install a temporary light. $5 for new switch. $350 in trash, plus 2 hours driving and another 2 hours of contractor in our home. Plus another 1/2 hour and more money to install another light.

FOLLOW UP: No offer was made to fix the light. The wires were not pinched. The bottom plate was never installed, but again I don't have evidence and I am not going to collect finger print samples.

No effort was made to contact me until I posted on Google. Mark Dymidowski, your sales rep, told me to get my money from our contractor. Period. No one advised me that cutting the wires to install the light would void the return nor is it printed on my Customer Order. It was installed close to the ceiling. What happens to several feet of extra wire? One of your employees witnessed Mark's comments. Perhaps he can verify the information I am providing. I left because no solution was offered. Why would I stay? To argue? "Get your money from your contractor."

This happened a week ago and you post on Google the light is fixed rather than contacting...

Showroom is nice, but we had a terrible customer service experience with them and particular with sales associate Greg. Here's our story: we purchased our new kitchen lighting from House of Lights. They were not the lowest priced option (vs online vendors) - but we learned that other lighting vendor options we were considering could only get the lights we wanted on backorder, a delay we could not afford for our kitchen remodel project. So after Greg (our HOL sales person) confirmed our lights were NOT on backorder through HOL, we purchased with House of Lights. Greg told us not to worry, we'd have our lights by 1/1/16. After we hadn't heard anything from them he returned our message yesterday saying our lights are now on backorder and should be in "around the first week of February". When I reiterated to Greg what a problem this presented for us and that it contradicted what he had told us previously (the very reason we bought with HOL) and threw our (now underway) remodel plans off, not only did Greg not offer to see if he could do anything to expedite our order to make up for his error, he showed absolutely zero apology or remorse for this bait and switch sale. Extremely frustrating, would not recommend based on...

Mark outfitted our new construction home with all the lighting. Unfortunately, all of the led lights started flickering after about a month.

Mark initially said that the bulbs were at fault and replaced some of them. A month later, the same thing happened. After a few bulb changes, more flickering, and lots of frustration mark said that our house was to blame and that he wouldn’t give us any more new bulbs. He said to use incandescent bulbs. He didn’t really have any idea which bulbs were affected, which needed replaced, or where to get working bulbs.

We ended up hiring an electrician and he showed us how the bulbs were defective.

Long story short, when mark had no clue what was happening, we spent a few hundred dollars on electricians and new bulbs. He is lazy and was unwilling to help us, despite the thousands and thousands of dollars we spent there. One time, his technician got mouthy while at our house. Apparently non-strobing house lights is an unreasonable request. We endured countless days of flickering lights,...