Aces BBQ - McAllen — Restaurant in McAllen

During our afternoon lunch, our party of six had a few issues with the service. Although the staff was friendly, some areas needed improvement. Our entire party arrived at different times, and it took a while for us to order drinks and appetizers. We noticed a customer getting up several times to help herself at the server station, which seemed a bit odd.

Our food came out staggered by different servers, and we waited a while for the final dish to arrive. Unfortunately, this resulted in the earlier dishes getting cold. We also had to walk to the bar twice to ask for a knife, as our server seemed a bit preoccupied and didn't check on us often.

The biggest issue we had was the lack of prebussing. After we finished our meals, all of the dishes were left on the table. We didn't order dessert because we didn't want to have dinner plates on the table while trying to enjoy dessert. We tried to drop hints by stacking the plates, but it went unnoticed.

As a former server, I understand that things can get busy, but the restaurant was adequately staffed. It would have been great if the server had checked on us more often and offered refills. Removing plates while offering refills would have been a nice touch, but it wasn't an option. We also would have appreciated a check back by the server.

Despite these issues, we enjoyed the food and the friendly staff. We hope that the restaurant takes these suggestions into account to improve the overall dining experience for...

We drove across town to Ace’s BBQ on Nolana for lunch today. The food was amazing and served in huge portions. My husband got The Ace brisket sandwich with sausage with a side of creamy Mac&cheese, I had a plate of their brisket enchiladas which included 3 enchiladas stuffed with brisket rice beans and crackers & our daughter wanted refried bean tacos on corn tortillas which isn’t something on their menu but they were able to make for her. Our picky eater declared this is her new favorite restaurant after having 4 bean tacos, 1 of my stuffed enchiladas & some of my rice and beans! We all left full, happy & even left with leftovers for later (1/2 the ace sandwich). Shooter was our server and delivered the best ⭐️⭐️⭐️⭐️⭐️ service starting with getting us our drinks quickly after immediately greeting us, (he made the best peach tea) taking our order and asking the kitchen staff about our picky eaters request for bean tacos & making sure to clear away trays and brought refills over right away. Shooter also asked our little one if she would like more tacos after her 1st serving & made sure we were all enjoying our meals. My husband and I agree with her as far as Ace’s being our new favorite restaurant. Our bill for 3 with huge meal portions and drinks/refills was under $45 and worth it! Don’t forget to tip your servers for going above and beyond! Thank you for a great dining experience shooter!...

I reserved a table, and when we arrived the hostess stated that they didn't have anything listed & that they never told them anything about it.

A server then came and checked & found my reservation. Shortly after, we were seated, we waited about 10 minutes to get our drink orders. We were paying seperate checks, but that wasn't an issue, however, she took the first order & then walked off. After about another 5 minutes, she came back to take the rest of our orders.

Now, rather than bringing all of the drinks at once, she only brought the drinks for the 1st order. When we all finally placed our orders, we still waited a while before we got our drinks.

When we finally got our food, our server disappeared. She didn't come back to check on us. I had to get up and find someone for refills.

The food was great, but the service was awful. Gratuity was included on the bill because we were over 6 people, but I don't feel that it was earned.

To make matters worst, there was some sort of pop up vendor starting & they blocked off the parking lot with cones. This has nothing to do with the restaurant, but I do not like to be rushed when I'm having a conversation with my family, as we do after all of our...