KFC — Restaurant in McAllen

My son wanted fried chicken for lunch so we ended up at KFC on Nolana and 6th St. in McAllen. This particular KFC has been around for a long while and sadly it looked it. Walking in I immediately saw the signs of a restaurant in need of a serious makeover. The chairs we sat in and the water stained celling tiles added to this observation. Honestly, I went there for the taste of eleven herbs and spices that season their famous original chicken. My son ordered the crispy option, and we both ordered the 4 piece combo, it's was around 9 dollars, not bad. He added corn to his order and I added another mashed potato and gravy. I like that you get a whole side, a breast, wing, thigh and a drum. Popeyes gives two wings and two thighs. The order also comes with a biscuit which I found to be fairly hard on the outside. I tried my son's corn, needs help! A little butter, salt and pepper would go a long way to improve the blandness. The chicken was deliciously tender and flavorful. My son really enjoyed his chicken, we traded thighs and I found it to be crispy good. Will I be going back, of course I will, KFC has the consistency that we all have come to enjoy over the years and that's what keeps us going back for more. I might not go back next week or next month, but with a growing boy to feed, I'm sure a trip back for the red and white bucket is...

I’ve been to many KFC locations, but this one was by far the most disappointing. As soon as we walked in, there was a noticeable musty, towel-like odor that only got worse when I took my daughter to the restroom. The saying, “If you can judge a restaurant by its bathroom,” definitely applied here—after seeing (and smelling) it, I completely lost my appetite.

The dining area wasn’t much better. The first booth we sat in had layers of dirt and grease on the floors, windows, and seating. The ceiling was stained from water damage, some lights were flickering or out completely, and sections of the wall paneling were literally being held together with scotch tape. It just felt neglected and run-down compared to other KFCs I’ve visited.

It’s really unfortunate because a deep clean, some fresh paint, and especially a bathroom remodel could make a huge difference. The food might be fine, but the overall cleanliness and atmosphere made it really hard to enjoy. Hoping to see some...

I came to eat with my family at this location, and unfortunately, the visit was very disappointing. This is not the first time I’ve seen the manager standing around talking with employees instead of assisting customers. On this visit, I was waiting to be helped while the manager was laughing and chatting with a male employee, giving the impression that customers could wait while they socialized.

A young woman eventually took my order, but her name tag wasn’t visible so I couldn’t identify her. After some time, I noticed she was on her phone messaging, and my order still had not come out. When it finally did, the food was cold.

Additionally, when I took my grandson to the boys’ restroom, the condition was unacceptable. It smelled terrible and the floor looked like it hadn’t been properly cleaned in months.

Overall, the lack of professionalism, slow service, and poor cleanliness left a bad impression. I hope management takes these issues seriously and makes...