Pizza Hut — Restaurant in McAllen

I have to caveat that this five star review has less to do with great food (it's rare I give five stars to pizza, anywhere!) than with how the management and drivers handled a mistake in our food order. I had ordered online, via the website, and gave a very detailed special instruction about preparation of the food. The pizza order did arrive on time (a plus), yet was not prepared per my request (which wasn't an exotic one). I called the store, the manager answered. Without a blink, she responded that a new order would be made. I won't bother going into further detail, only just to say this proved to be a "comedy of errors" misadventure, which the drivers and manager handled with grace and professionalism. Eventually, the food order was correctly delivered and my family fed! The important takeaway: I cannot speak for other store locations, though this store plainly has an excellent manager who has trained her staff well regarding customer service. This ability to manage any kind of disruption in delivering a product while remaining calm and providing the customer with otherwise excellent service is ...golden. Kudos to this team! I'll be ordering from your store again, and recommending you to my friends...

Ordered some carryout for my break at work. When I get there I say hello to a young lady that was standing behing the register and she just turned and left me standing with out any type of greeting. Next all the guys were in the back and would see me standing alone with out any halp, and after about 4 min someone vefy rude "gentleman " with glasses and a mustache came to the front and said oh she does not knw any better because she is just a driver. He said this in a very agressive tone of voice and handed me my order in a very unpollite manner almost throwing my order on the counter. I took my order and left. This rude guy did jot even say thanks. Instead I was attended with rude comments....

I ordered for delivery and it took longer than the anticipated time. The food arrived, and the driver was hesitant to go home already and saying he needs to eat. I’m like “Okay?”. I opened the Pizza and I specifically asked for the crust to have garlic and herbs but instead it’s bland crust. The wings were wrapped in a bag. I opened it and the box was crushed and there were juices overflowing in the plastic bag...It makes me wonder how it got beat up in the first place. I feel like Pizza huts up north in Edinburg are better since I hardly have any negative...