Popeyes Louisiana Kitchen — Restaurant in McDonough

Drive thru was slow and unprofessional management. The speaker was on so you can hear all the conversations between employees "That smells good girl". "Welcome to Popeyes". The gaps in the line should have been a good indicator that my order would be prepared incorrectly. I purchased the family meal 1/2 spicy and 1/2 mild with two sides and large fries. Arrived home prepared to eat and no biscuits and cold chicken and fries. I called immediately and ask for the Manager. Same cashier in drive thru answers the phone for the Manager Ms.G. spoke briefly and she turned the phone over back to the cashier and heard the complaint and immeditelty blamed the packer and not the order checker. The cashier that took my order heard the complaint and wrote it down on the receipt as acting manager. Cashier asked was I bringing it back tonight and only wanted to fill the missing biscuits and overlook the cold items or redoing the order over. I'm sure this is a local in-store decision and not policy. I was already home, so I will warm up a piece of chicken and one red beans and some fries and bring the order back tomorrow. The cashier acting as mediator relayed my info to Ms. G the manager. Next evening returned the chicken back minus what was warmed up - chicken and uneaten fries. Another Manager took the bag and opened up the bag and counted the chicken and inspected the bag for the missing chicken and fries on the server line. She did make it obvious that she sanitize and not wash her hands and that would be sufficient after touching the chicken. While I'm waiting inside another customer is bringing their food back. I asked, "Popeyes got your order wrong too?" and they took her food back behind the serving line also to count and complete her order from Drive Thru on 7pm shift. I'm sure she didn't throw the order in trash, but continued working from front counter to back serving line and didn't sanatize or wash hands after taking 2nd wrong order back. My food was prepared with biscuits this time, but said the fries would not be replaced because they were not written down on the receipt by cashier. I spoke with the new manager again, who claim no responsibility this is Popeyes' chicken and not hers. If Popeyes workers would have prepared my order correctly, you would have never seen me today. Even accused me of being argumentative and disrespect for asking another customer if they got their order wrong too on your shift? Now the acting manger/cashier attempts to give me a small fry and said the fries were not on the list for remake. Ma'am, you wrote it down and probably forgot the fries like you forgot the biscuits. Your Manager even touched the brought back fries. Now.... you are asking for an argumentative person or just refund my money. I'm not going to argue about some $2 fries when my order was $30 and No Ma'am I do not want those extra small fries after touching someone brought back food. So please don't stop at this Popeyes and save yourself the hassle. It will be worth the drive to another location away...

this popeyes is horrendous. I went to this establishment last night with my family for a late night meal around 11pm. we ordered 34 dollars worth of food. when we received our order all of the food was fresh except the surf and turf. i tried to approach the the door only for the employee to tell me i had to go back through the drive thru. the drive thru now had about 5-6 cars. Very irritated and disturbed i proceeded to go back through. after waiting 20 mins for new fresh food, i was given my surf and turf. and they threw in some red beans and rice for the wait ( smh i dont know why because i dont eat that), to my dismay i discovered i didnt have my onion rings that i ordered with the meal, but i had a complimentary red beans and rice ( why i dont know)??!! this made no sense so i had to drive back around. they told me it would be and additional 5 mins. i stated that this is ridiculous. Now my other food is cold the order for my son at home. ( lucky for me the other 2 kids ate their food in the car). i asked them to remake his order they told me now it would take 10 mins for the remake. i then demanded for the manager. RIcardo presented his self as the manager, he agreed to comp the food ( $14 out of the 34 spent) as well as make my 2 orders fresh. I was still upset but pleased with the professionalism and his need to correct the mistake. Moments later a lady named ternette claiming to be the managerproceeded to the window and stated that they would not be giving me a refund but i could take my fresh food. I explained that this was my 3rd time coming back through the drive thru and have been waiting 30 mins. she stated she had a cook call off and she was cooking. And she would not be giving me a refund! By now i am straight baffled at fact that she is management and she is cooking and she sent me my ORDER WRONG 3 TIMES. NOT TO MENTION SHE NOR THE OTHER STAFF WAS WEARING GLOVES. And to be quite frank no one even said I APOLOGIZE! is that acceptable for management to run a business like this? to top it off no one had on gloves, hairnets. I mean it looked like a circus! I know wearing gloves, holding and serving food at the proper temperature are MAJOR PARTS of the health inspection, and these protocols are not being followed. she then handed me my food and another large red beans and rice. I mean it is absolutely absurd and insulting to give me red beans and rice as a way to make this grave inconvenience better. WE DONT EVEN EAT RED BEANS AND RICE. i was so upset i took my new food and left. when i got home I STILL DIDN'T HAVE ANY ONION RINGS!!! this is pathetic some people need to be fired and get some people who care!...

Make sure you get a receipt for your order and check your order before driving away in the drive thru. I went through the drive thru (by the way, from the time I pulled up and got in line to the time I actually had my food in hand, it took approximately 32 minutes) and placed my order (I ordered the 10 piece family meal, which comes with 5 biscuits and 2 large sides. Additionally I ordered another large side and a gallon of sweet tea).

After I paid for my order, the worker at the drive thru window never handed me a receipt, which I thought was strange, but didn't want to make a big deal about a receipt. When I finally received my food, contanined in a large plastic bag there were 2 large boxes, which I thought had chicken and biscuits and a separate brown paper bag, which I thought held the large sides. I was wrong...the biscuits were missing and 2 out of the 3 large sides were missing. The only thing in the brown paper bag were condiments (honey, hot sauce, ketchup) and napkins and one of the large boxes was completely empty. I can only assume this was done in an effort to conceal the fact that the worker was intentionally leaving items out of my order...in essence stealing from me, their FORMER customer.

Admittedly, I am largely responsible for this situation because I did not check my order before driving away (I was in a hurry) and for not getting a receipt, so I could prove that I did not receive what I paid for. So I am cautioning you not to be so trusting and make the same mistake I did.

Also, the "chicken" pieces were so small and scrawny, they looked like they were rendered from a baby pigeon rather than a full grown juicy chicken. And the worker at the drive thru had a horrible attitude, never once smiling or even saying "Thank You."

Overall, this Popeye's store is horrendous and I would not waste my money on them. If I could give them a negative star...