Whataburger — Restaurant in McKinney

Usually when I go to Whataburger, there is little to no mistakes. However, that is never the case for this location as they always make multiple mistakes. All the time me and my family ask for whataburgers which is supposed to come with mustard and a bunch of vegetables on it. All of the other locations we have went to have gotten this correct. On the other hand, this location always replaces the mustard with mayonnaise unless you get really descriptive with how you want the burger. And no, this isn’t something that’s happened just once. This mistake has happened all the time we have came to this location. Another thing that they usually do wrong is by not being productive and make the customer wait for a good 10-15 minutes. Today when we went there, once we got to the second window, they didn’t even have our order finished! This is the fast food industry and it is called that for a reason. Aren’t the meals already preheated? This makes no sense to me or anyone why they make these silly mistakes that should’ve never been made in the first place. Since the car before us had to wait ten minutes we asked the employees why it took them so long to give the order. The employees just straight up ignored our question and acted as if it didn’t matter. It’s a good thing my grandfather didn’t come with us because he surely would go after them and argue with them. Honestly to make those amounts of ridiculous mistakes isn’t fine with the customers. I suggest that some of the employees get trained again and learn about customer service because clearly that’s something...

So, my wife, 2 grandkids and I showed up at about 5PM for dinner. I had over 2000 points I planned to use for a couple of free burgers. The employee ( not a kid) who greeted us wasn't sure how to apply the points to the free burgers I had redeemed via my phone's app, but he scanned my app's Q code. I ordered several other things, paid, and headed towards the seating area. For some odd reason, the manager decided that the prime time dinner rush was the ideal time to flood the entire seating area with water and cleanser. The teen assigned to clean the floor was attempting to vaccum up all the liquid, but decided it was best to bail out and let it air dry. One slip by a customer would have ended that shift manager's career at Whataburger. Luckily, nobody slipped. Our food arrived, and it was missing the "points redeemed" free food. I went back to the counter and had to pay for it. I was, however, able to refund my points via the app. After eating, I went back to the counter to order 1 cookie and 1 brownie. We waited and waited and waited. My wife went to the counter, and a female told her "they're frozen and have to be heated up". After a longer wait, I went to the counter and said "we're still waiting for 1 cookie and 1 brownie". An employee grabbed 1 cookie and 1 brownie from a clearly visible row of containers full of them, and aplogized. Huh? Sorry Whataburger, but we'll visit a better managed restaurant in the future. Really sad and...

It's not just the food that was excellent, it was the customer service. I had ordered my food and it was right after I swiped my card when I realized that I had insufficient funds for my meal. The cashier was really nice, but this apparently hadn't happened to him before, so he asked the manager to assess the situation. The manager (Sheneka) was very generous and whatever was left over to pay, she let slide, and put in the order anyways. She had the customer set as first priority, not the money, and it was the kind of experience that, for me, didn't start well in my end, was turned into one of the best experiences I've ever had at a fast food restaurant. I'm one of those who want to see someone's true colors, bc at my job, I'd rather work with someone who knows what they're doing and can get the job done correctly and in a timely manner, to the best of their abilities, and this experience showed that Sheneka would rather have a satisfied customer than having a couple extra dollars in the cash drawer. If you're reading this, Sheneka, I thank you so much for making my experience at this location so much better than what it...