Burger King — Restaurant in Prosper

By far the worst fast food experience I’ve ever had in my entire life. This was the first time having Burger King in a very long time and I was eager to try the impossible burger for months so I convinced my family of allowing us to give it a try here just because I wanted to try the impossible burger. So i drove up to this location, I passed through the drive through and as I proceed to give my order the “manager” just so happen to be the one taking orders through drive-thru and she was very rude by asking me in a very blunt, direct, and rude way if that was it, if I was done ordering as if she was annoyed and in such a hurry. Mind the fact that there was absolutely no one in line during my experience. I then said, may I have a minute to look at the menu please. When I was done she told me to pull up to the second window. I handed her my American Express card and the food was handed to me without a receipt! I then drive home and as I’m opening the bag at home in my kitchen, I realize that I am missing a FULL burger and she messed up my entire order and instead of driving back to the Burger King, I decided to call and I called at least 10 times and no one answered the phone and then I decided to just drive up to Burger King and it’s about 15 minutes from my house. THANK God I paid with my credit card to prove I was there because she acted like it was no big deal. When I arrived at the drive thru, I then told the same women who took my order originally if I could speak to the manager (young, black women with curly hair and light brown eyes) her name started with a T. I won’t say her name but hopefully she didn’t lie and say she was the manager because she said “I am the manager”. At that very moment I was stunned in the way she had acted all along this experience because I’ve never come across a manager with such bad service to their customers especially after the own manager being in the wrong. I would think a professional manager would speak more politely and be more respectful and friendly of this major inconvenience. I asked for a refund and for “my receipt”. She then proceeded to give me a refund of ONLY five dollars, not even the full order of the meal I ordered, or even the entire meal with the fries. She told me I ate the other burger and little did she know my family cooked a full meal at home for me because I was so upset while trying to contact them before driving back to find a resolution and I ended up not even eating, how would it be fair for me to eat one burger and the rest of my family not eat? She then said because it was an hour later after I was just there, she said to me that she couldn’t give me a reciept. “WHAT RESTAURANT DOESNT GIVE THE CUSTOMER THE RIGHT TO THEIR RECIEPT?” I’m utterly shocked because when I originally went through the drive thru there were NO cars outside expect for the employees cars, nor were there any other cars in line at the drive thru. I wish Burger King would contact me to investigate further into this case because I was treated so poorly and didn’t deserve this experience. I went there full hearted. I spent a total of fifteen minutes driving there to order food and fifteen minutes driving back home to only come home with a really messed up order and to drive back again another 15 minutes to correct the problem then to only drive back home even more disappointed was just devastating. There’s nothing more rude to me when someone (the manager) treats customers so poorly and I had my first experience of the Worst customer service. I have contacted the head quarters and They said they will contact me but it’s been a...

Today my 8 year old decided she wanted Burger King over all the other options. The closest location, in Prosper, TX was 25 min away. When we arrived at the drive through, I ordered several items for the kiddo then asked for a “mustard whopper.” My daughter asked what that is so I told her just a Whopper with mustard. The employee responded “I think I know what a mustard whopper is, you don’t need to tell me.” I responded by telling her I wasn’t talking to her.

Once at the window, I received my order and paid. Other than just being short and curt, the contact at the window was uneventful. As I pulled forward and looked into the bag, I noticed that one of the Whoppers (my daughters) was missing and the “mustard Whopper” was intentionally changed to a Mayo Whopper.

So, the experience was really bad. I paid for food that I didn’t receive then had the order intentionally made wrong. My 8 yo didn’t get her food and I wasn’t about to go back and risk getting her food spit in or worse. Instead, I took her across University to Whataburger and now she’s a huge fan. -she is old enough to get what happened and said that she decided that “Whataburger is way better.” And, I agree.

This location is FILTHY and I thing I understand why no cars were in the parking lot or drive thru. Ours won’t go back and neither should you. I would avoid this Prosper, Texas Burger King at all costs.

Way to go BK, had a fan with nearly an hour round trip to get there and thanks to some awful employee, that’s gone. Who was the employee? An African American female with tight curled red color on her hair.

Even without this condescending employee, the store is still one of the nastiest around.

Hope you’ll get your act together. Probably not since as of writing this you already have a 2.4 rating. Clearly,...

This is one of the worst restaurants I've gone to. Today I pulled up to the order kicked and got a dry "what would like?" instead of "Goodmorning, welcome to Burger King, may I take your order." I ordered two Whoopers and a large fry. She replied, "second window". Didn't quote the cost. When I arrived at the #2 window, the associate said it would be $6.50. Because I'd ordered fries, I knew that that was incorrect. I asked if they'd included fries on the order. With somewhat of an attitude, she asked back, "Did you order fries?" Exasperated I replied, yes. I then took the opportunity to ask her, where was the "Good morning, or wecolme to Burger King". She just slid the window shut, without a word of apology, and resumed talking with her associates. Once home I opened my whooper to find it had very little lettuce and on a scorched/burnt bun and a medium fry instead of the ordered and paid for large.

The only reason I'm rating my experience even a 1 is so I can even open up this feedback/review program. If there was a way to send a photo of the burger I would. I suggest that you reexamine your interviewing criteria, and do a better job at looking for positive friendly attitudes and strengthen your customer curtesy training regimen. From the looks of other reviews, I'm not the only one that has had problems with...