Domino's Pizza — Restaurant in Mebane

11/15 Update: found an email on a different post and replied…no response. It’s not surprising that employees treat customers they way they do…it seems that there’s no accountability from the top.

Update: please advise as to how I can reach out to someone. I don’t trust calling the store after my experience. No contact I formation was left in the response given below.

Saturday night at 7:50 pm, I experienced the worst service of my life at the hands of one of the managers at this particular Dominoes. (If this person was truly the manager) I happened to unknowingly order a pizza for my kids on a super busy night and understandably the wait was long…about 60-70 minutes. This wasn’t a huge deal to me though. After about an hour the pizza tracker stopped working so I called to ask about the status. Courtney (I believe) answered the phone and told me that they were backed up and short drivers. She was very polite and told me that there was driver on the way back and my pizza (which was done and in the warmer) either go with that driver or the next one that came in. Again…no big deal I knew the wait would be extended.

About an hour later I called back to get an update. I asked if I could check status or cancel my order. I was told my the guy who answered the phone that my pizza was en route but he would cancel it.

I told him that if it was on the way then fine, I’d take it because we still had to eat, but asked if he could tell me if the pizza was remade or was it the same one from two hours ago. Basically I wanted to know if I could expect hot food.

He curtly told me again he would cancel, without answering my question…as if he wasn’t really listening.

I asked him again if the pizza could be expected to be hot. He then replied “I just told you it was the same pizza” in an unecessarily rude tone. I then asked to speak to a manager as clearly this person had no idea how to talk to customers. He replied “mkay” and hung up.

I called back and asked for a manager again and he told me that he was the manager. He then went into how he was cancelling my order because that’s what I asked for and he didn’t know what my problem was. He also started complaining to me about the long list of orders and being short on drivers. We went back and forth until he started raising his voice. Being fed up I asked for the store managers name and number . He replied “You can find that information on the door of the store”

I asked for the information again and he incomprehensible and quickly rattled off a set of numbers.

I asked for his name and he refused to give it. Which I didn’t expect that he would…but I asked. After he continued to go back and forth with me about what I did and didn’t say and continued being rude, I told him not to worry because I was on my way to get the information from the store and hung up.

When my husband went to the store about 20 minutes later to retrieve the information, get a receipt of money/points returned and speak with this manager, everyone in the store said that they didn’t know what happened and that no one had spoken with me that night.

I understand a bad night which is why I wasn’t angry about the wait..it’s the rudeness that gets me. There’s just no need to speak to people that way. Up until now I’ve had great service here and we frequent this restaurant a LOT. I’m beyond disappointed at the service given and even more disappointed that the number on the door is “not in service” and it seems there’s no way to contact the...

They canceled my order for pickup, and this is the story: While I was in the passenger seat of my car, I ordered one pizza using their Domino's Pizza app on my phone. We were on our way to Mebane, so we thought this would make sense to order the pizza for pickup, and Domino's in Mebane would be our next stop before getting home. They called my phone to verify if I had ordered a pizza. My Google Assistant screens my calls if I desire, so my Google Assistant answered the phone because I wasn't expecting a phone call. When I pressed the onscreen button to receive the call, the Domino's Pizza crew hung up before I could speak to them. They immediately canceled the order. This cancellation was very confusing since I had paid for the pizza through the app, and I have been a long-time customer of Domino's Pizza. So, when I got to Domino's Pizza, I showed them the Domino's app, which showed that they canceled the order. To make a long story short, they said they cancel orders when someone doesn't answer their calls to avoid prank orders. What an unnecessary pain this is and negates the use of their app for pickup orders. So, I reordered my pizza in person, and they made it in less than ten minutes. Their pizza is good, but I won't be using them again because of my frustration with their lack of business intelligence and common sense. I am perfectly sure that the restaurant owner has an excellent excuse for this and that I am the one at fault in their minds. I am glad that other businesses don't use Mebane's Domino's Pizza business model, or we would never get our online orders...

If I could I rate establishment no stars I would. With every experience with the Dominos in Mebane, NC I order online and it always take 1.5+ hours. Today was last straw. So I placed an order online at 1 pm. And was called by the store to be told that there was 2 - 2.5 hr. wait, and wanted to know if I wanted to cancel the order. I said yes sure go ahead and cancel the order. Because within in previous experiences with this very same Dominos I received cold pizza and incomplete orders. 2 hrs. later, I'm still hungry, so I checked my bank statement and they have not voided the transaction and money had not been refunded. I called and explained that my money had not been refunded to some rude young lady. She proceeds to tell me "it takes 3-5 days to receive my refund and if I wanted food (the food I didn't receive the 1st time that clearly they received money for) I would have to complete another transaction and there is nothing she could do" Listen I have worked in fast food/customer service my entire teenage years. There was plenty she could do. For example, She could've gave me a gift card with the amount of my original order and used that to cover the cost of the order and reverse the void. I know that we are in a pandemic and most businesses are short staffed, so I understood and within my level of understanding these business should be held accountable as to their level of inconvenience, incompetence, and poor customer service....