Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Store#339093
Wow. Horrible. Horrible Service. Employees are lazy. The Manager (I believe--the Lady always on drive through is very very rude and snobby. The employees (all American high schoolers) are deliberately lazy & do not give any thought to the fact they screwed up your order. Oh..you will get the item (coffe, bagel,etc). You just won't get it the way you told them you'd like it.
This place screwed up so many times over the summer. After witnessing many things--they definitely don't care.
(Store#339093)
((An hour or two after writing this review I realized I didn't have the store number (complaining online on their main website. (Store numbers are printed on each receipt. Anyway this guy tried to give me a phone number and address--like he didn't know what I meant. I don't see how this could be a DR policy but maybe I'm wrong. He said the are not allowed to give this information out. I laughed and hung up. Found a scan of an old receipt: store#339093))
One of many examples: I ordered an bagel with cream cheese toasted in September (last and final visit). The person who seems to be the Manager was at the window. I'm given my iced coffee which had no flavoring (i ordered cream, sugar, and coconut flavoring). The women asks an employee where the bagel is. It wasn't was "forgotten". She asks if I want it toasted and I say yes and politely remind her. She tells this tothe employee two times: toasted.
They hand me a bag and I drive out onto 70. Some cream cheese was present.... IT. WASN'T TOASTED.
This happened during. Slow late after noon. 70% of my orders were screwed up our prepared "lazily"--something usually off. The stuck up and extemely rude attitude I received (mainly by the one but also another regular drive thru Worker)
When new coupons came out.I must have been the first Customer with one. She rolled her eyes and in an irritable tone trekked to the others that coupon s were back. Treating me like a dirty 3rd Class citizen.
I've been waiting to Post things for months.
Don't give...
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PEOPLE WITH FOOD ALLERGIES BEWARE. EMPLOYEES DO NOT KNOW INGREDIENTS. I just visited this store. I specifically asked the woman helping me if the holiday specialty coffees (snickerdoodle) had cream in the ingredients. She said no. I ordered the snickerdoodle coffee. She asked me if I wanted cream and I said no. She said, ok, just black? I said yes. At the window, she handed me the cup and said “there is no cream, it is made with syrup (I assumed sugar-based syrup as in typical coffee flavoring) and the syrup makes it look “lighter” [in color]. Good thing I got home and took off the lid before drinking. IT HAS CREAM. She lied, or is so incompetent that she did not take the time to look. I am allergic to dairy. Yes, I should have checked ingredients online, but I also expect food service workers (and any sales industry worker) to be trained on, and know their product, or at least find the answer if they are not sure. I was totally disappointed when I double checked ingredients: INGREDIENTS: Brewed 100% Arabica Coffee; Snickerdoodle Cookie Flavored Swirl Syrup: Sweetened Condensed Skim Milk (Skim Milk, Sugar), Sugar, High Fructose Corn Syrup, Water, Brown Sugar, Natural and Artificial Flavors, Potassium Sorbate...
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I keep trying to give this location another chance because it’s close to home and has a drive thru yet they continually disappoint. Today was by far the worst. Placed order at drive thru (how do you run out of ex-large cups?!?), got to window and they got every part of my order wrong. Gave me a coffee when I ordered hot chocolate with whipped cream. Handed me a hot chocolate, no whipped cream and they looked so annoyed when I asked that they add it. Handed me a cinnamon raisin bagel with cream cheese when I ordered a sesame bagel with veggie cream cheese. Had to ring my order up in two separate orders because they didn’t know how to cancel the incorrect order. I’m still not sure I was charged correctly because I wasn’t given a receipt. I called the store to ask to speak with the manager and was told there was no manager in today and she would be in tomorrow. I have been on hold with Dunkin’ corporate customer service for 15 minutes! Avoid this location. I’m never going there again. The location by Traino’s is the best local option. Unfortunately, it’s out of my way to work and no drive thru but that location is consistently clean, friendly...
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