East of Chicago Pizza — Restaurant in Medina

Completely and utterly ridiculous experience. I just picked up a medium pepperoni pizza from this location; only to drive it all the way home, open the box and see that there was no pepperoni on the pizza. When I called the store and asked if they could make me an actual pepperoni pizza and deliver it to my address, they refused. Why? Because the pepperoni was “under the cheese”. My topping, let’s remember what that word means, was in the middle of the pizza.

According to the second guy I spoke to, it is the new policy coming from their corporate office. East Of Chicago wants their toppings, once again remember the definition of the word toppings, put in the middle of the pizza. And that’s not the worst part. We tried the pizza I brought home, and it was disgusting. The pepperoni itself was soft and mushy, completely undercooked, because it was not on the top. Again, like toppings are supposed to be. It ruined the entire pizza.

The store refused to offer me a refund, or make me an actual pepperoni pizza and deliver it to me. Quite literally the exact opposite of customer service. The second guy I spoke to simply said, “next time, just tell us to put the pepperoni on top”. Oh, you mean how it’s supposed to be made in the first place? I swear, this country is going nuts from...

We order from here once a week and they have great pizza, but I’m giving them 5 stars for their fairness and service. We were on the island for a day last week. My 15 year old was home with my 9 year old. I left them pizza money. EOC delivered a wrong pizza. My daughter called and they told her she could have a credit. Now she has the wrong pizza and no money. I call from the island and explain the situation, and we no questions ask they deliver the right pizza to my daughter. I know this seems like they were just fixing a mistake, but they were kind, apologetic and friendly. Sadly that’s rare in todays service industry. I’ll be supporting them for...

Don't know what's happened in the last year or so there, but the last 4 or 5 times we've ordered for delivery, something's not right. Either parts of order missing, wing sauce spilled all over everything, late to deliver, etc. Always something. Tonight placed a web delivery order for 630. Called at 640. Told it was on the way. Asked why it's so late. Well we don't have enough drivers. Ok so maybe give people a call and give them a heads up if they have a scheduled order time.... Basic customer service is so absent these days, it's not even funny. No offer to take some money off or a coupon for next time, nothing... Take your restaurant back...