Starbucks — Restaurant in Medway

I don’t like to complain or be that person.. but I used to come to this location all of the time. It used to be so good.. but the past couple times I’ve come here my drinks have been awful. I redeemed my birthday drink and ordered a pink drink and I got a cup of coconut milk with NO strawberry açaí or whatever is in it. I let it go because they were short staffed and really busy, and I work at a coffee shop so I understand. I went today and ordered a coffee and the first time it was made, all it was missing was about 2 pumps of flavor and I asked for it to be added, but the girl held up my cup and questioned me on my coffee, and made me feel like I didn’t know what I was talking about and insisted they made it right, but they would remake it again and but a lot more flavor in it (I only wanted 1-2 more pumps of flavor and I made sure that I told her that.) she Then complained to a coworker about it and proceeded to give me another coffee that was straight syrup. I had enough at this point that I just left. I probably won’t be coming back to this location even tho it’s convenient because I like 1 minute away. This locations gone downhill the past couple years. Hopefully they turn it...

I come by this Starbucks every once in a while when I'm super tired and need the caffeine, as it's close to my work.

I was having a rough start this morning, so decided to stop by on my way to work for a frappachino. As I was walking out the door, the drink slipped out of my hand and exploded all over the sidewalk and me.

Embarrassed, I went back inside to the counter to purchase a replacement drink but as soon as I told the folks behind the counter I'd need to buy another drink, as I'd dropped it, they would not take money from me, and immediately went to work making a new drink. They even gave me a towel to clean off the drink remains from my clothes.

Starbucks is a bit too pricey for me to go there often, but maybe I'll try to stop in more.

I wish I knew the names of the folks who were so kind to me today and made me a new drink, and went above and beyond to be so kind. I'm...

The other day I came to this location to try the new Sugar Cookie Latte, unfortunately they were all out of the syrup needed to make the drink, but the staff was so accommodating and kind! I was offered a different one of their holiday drink as an apology, after declining it the staff insisted that I try it--free of charge! It was delicious and it was so generous of them to do that for me. I usually only go to Starbucks as a treat or if I feel I must try one of their custom drinks. Everyone at this location seemed happy and like they were enjoying their time. Great atmosphere, great staff, and amazing drink!...