CVS — Local services in Medway

My experience with this place is mixed.

Let me preface this with the fact I have been to this pharmacy probably 15 times in the past MONTH alone, this is not one-off.

Some of the pharmacy techs and ALL of the pharmacists are incredibly nice, knowledgeable, and helpful.

Contrastingly, there are two techs in specific that I have had less than appreciated experiences with.

Specifically, a taller, tan, younger man, with very short hair, who wears a nice watch on his left hand, has been consistently somewhat rude, outright uncourteous, and completely non-accommodative, showing no passion or enthusiasm for his job. In one instance recently, he essentially yelled at me “DATE OF BIRTH” after I simply asked him if he had gotten my last name fully correct.

Furthermore, a mid 50s looking woman, with tattoos visible on her neck, and curly reddish hair, has shown to be somewhat incompetent (at one time asking the pharmacist on staff “What did you do to my computer?” after the pharmacist explained a system to her as if she didn’t understand how the computer system worked in the first place?), and also dismissive and again, somewhat passively aggressively rude.

I take Klonopin (Clonazepam), a drug that cannot be discontinued without titration, all I want is my MEDICINE and these individuals make it an honestly miserable experience.

The only thing preventing me from giving this a one star is the fact they do absolutely have a few outstanding techs and all the pharmacists.

The operation of this place is absolutely great. A few (two) specific people make this place a dice roll on your experience, depending on who’s working that day/shift.

I am generally disappointed with my experience here, meanwhile I appreciate the individuals that DO make this place a great pharmacy to come to. I am sorry to leave such a disappointing review, but this is my honest opinion, experience and...

Another frustrating night picking up prescriptions at CVS! Time to move them across the street to Walgreens. I arrived at the outside pickup window at 8:40 pm and waited 10 minutes behind a black Camry. At that point I thought I would try my luck inside where I stood behind a gentleman that was told he prescriptions aren't ready but not to worry as they will fill them in the next 10 minutes. He then presented a new Insurance policy to the CVS associate who was visibly irritated as she had to add the new information to the computer. During her Insurance entry she called out several times for a "backup" as the long was growing by the minute. Long story short I finally got checked out and to my surprise the Black Camry was still at the outside pickup window! Its now been 20 minutes! The question for CVS Management is why do they utilize electronic prescribing with text alerts when you have to wait behind customers...

This store is absolutely brutal. Every single time that I go, it is always Donna at the front desk. First off, she's beyond rude to people. Her demeaner just comes off very attitude-ish. I remember I went to the store to return a product and unfortunately the product was non-returnable. I got a bit disgruntled about that considering it was expensive and me being the customer, I have a right to try to fight it. However, she doesn't have the right to ever tell me or any other customer to "Go home!" That is not okay and I am going to contact the CVS corporate regarding Donna at the Medway CVS branch. She's one of the slowest people I've ever seen as well, which doesn't help anyone. I just think she's a terrible addition to this store and unless she's fired or quits, my days of going to this CVS location are finished. I'll be going to Walgreens next...