Baskin-Robbins — Restaurant in Memphis

This shop could use some customer service training from Starbucks (or any other retail shop, frankly). Our family has been patronizing this particular location for going on three years. After tonight we will not return. We took six kids to cap off an event this evening & one of the kiddos said his blended drink tasted “off” so he wanted to replace it or get something else. The manager refused. She was very loud, aggressive & said it was “policy” not to replace/remake anything. We tried to keep the conversation low toned, but she broadcast her voice so the entire shop could hear, causing a spectacle. She seemed to enjoy arguing rather than maintaining good PR for her shop and the brand. We told her we would no longer return & she was perfectly fine with that. We spent $56 on just tonight’s visit for treats that we technically could have made at home for $10–$12, but we chose to go out & enjoy Baskin Robbins & support a small business...

In a time of chaos and controversy, I found help in two extremely nice and patient women. I originally ordered a cake from the Houston levee/ Macon Baskin-Robbins location, only to find out it wasn't ready the day of pick-up. The young man apologized for the mishap but couldn't help me. I immediately wanted to cry as it was my husband's birthday and now I didn't have a cake. However, I had to gather myself and think of a solution. I went to this location 9915 US-64 and told them what happened and guess what.....they made me a cake on the spot! I'm extremely grateful and thankful for them. It seems a bit silly but at a time like this with the stress of covid and racial tension, this small gesture made my day and my hubby was happy. So again, thank you so much for all your...

I ordered a cake for my child's 4th birthday. My daughter wanted a Minnie mouse cake so we asked the cake maker if she could make one because it was not part of the catalog. She said she could and she's done one before. I just want to say this Minnie mouse cake was horrible. Tasted good because of the oreo ice cream, but it was hideous. My mom picked the cake up from the store so I wasn't able to see it until she'd gotten home and taken a picture. I can't put into words how mangled...