Coletta's — Restaurant in Memphis

Just so you know ahead of time, I posted this same review on Yelp.

Visiting Colettas? What type of service and dining experience are you going to have? Check out a couple of recent reviews.

Nov 5, 2023 horrible service ....need better servers . Begging them to bring us bread but would never bring.

Dec 3, 2023 My Italian marinated chicken and spaghetti was abysmal. Absolutely abysmal. The flavoring was alright but the chicken itself was horribly dry.

Jan 10, 2023 For a place that is "liked" by so many, it is an utter trash hole. This is my second time trying it because I thought they may have had an off night. Nope. It's the same trash. Did they give up? I've honestly had better Italian food out of the frozen food isle of Kroger.

On Yelp, Coletta’s has a 2 and a half start rating. Lets go for it.

So how did visit go this week?

We called the establishment to set up a reservation for 06-27-24, at 1900 with a party of ten. Several of us arrived early and were told that the tables will be ready shortly an were directed to the bar to wait.

First off, I did not get the name of the young man that was managing the bar that night. While he was greatly my junior, he had an excellent working knowledge and respectful of the classical cocktails and the house specialty drinks. He served us with finesse. Shortly, we were called into the dining room by the hostess.

Yes, the building is getting on in years, yet is well worth looking around. The fountain adds a quiet restful touch to the dining room, yet it seems so few take a minute to appreciate it. Once you are at your table, glance around the room, you imagine yourself sitting on a terrace in Italy. Let your mind go a few minutes, relax.

Eric. our waiter efficiently handed out menus and took our drink orders and brought fresh rolls with butter for the table. Rolls, not Italian bread, fresh out of the oven rolls. Once he took our orders, while I didn’t time anything, the orders started coming out of the kitchen in a reasonable time. Realize that I’m with a group of ten other people, and none of us mentioned a problem with any of the meals that were brought out. As I’ve been out with this group before, often some faults are found and spoken about - to the rest of us, and not necessarily reported to the staff as a problem.

The meals were definitely 4 star. As for the service, Eric did an excellent job - attentive, not overbearing and appeared at the right times, and did not annoy any of us. Thanks to Eric and the unnamed bar tender, this visit deserves a 5 start review.

There were other parties being served, however, it wasn’t a busy night. The establishment was clean, the men’s room was clean. Its an older building that is starting to show its age, yet it is well worth visiting.

The 5 Star Review Rating: In contrast to my review, I have recieved comments from friends, neighbors that have visited Coletta's over the past several months and have had problems with the staff and / or food.

One must be aware that many establishments sometimes have problems in either the front of the house or back of the house and sometimes both and not necessarly on the same day......

We selected the restaraunt because they can handle large groups. Yet, we knew there might be problems. The visit to restaraunt for the group went smoothly and there were...

I wanted to add more to my review. We recently had a huge birthday celebration for my Grandmothers 100th birthday. Me and my family wanted to express our gratitude to the staff at Colette's. Thank you so much for making this event a huge success. All the guests who attended the party were very impressed. The food was delicious and the staff were helpful. Thank you Christina for making sure the arrangements and decorations were correct and a very big thank you to Ted the server. Ted was amazing. Every time we needed him he was there. This party would not have been a success without Ted and Christina. This party was an event we will never forget. Thank you so much! We will be back again very soon.

I had called Colettas to see if I could reserve a private area. We had some family we had never seen before and were meeting them for the first time. We only had 9 people in our party but we wanted some privacy in order to get to know each other in a quiet room. I had called all over Germantown and Cordova with no luck because our party wasn't big enough. I called Coletta's and spoke with Brooke. She was so nice and extra helpful. I told her my situation and she really seemed to want to help. She put me on hold for less than a minute. She came back on the phone and said the owner said we could reserve the room and we didn't have to pay a deposit. The owner waved the deposit. Oh I was so happy and relieved. I thanked Brooke so much. We had a great lunch and a great experience. The service was excellent and the food was delicious as always. Good customer service is hard to find in this world these days but Coletta's still honors not only good customer service but excellent customer service. I would have loved to have met the owner. Thank you again to Brooke. We really really do...

Where's the meat!!! I ordered two spaghetti entrees with meat sauce. This was part of the $75.00 that I spent at Coletta's on Appling Rd. I had guests over to my home and I decided to allow Coletta's to be a part of our Independence Day feast. I took the order home and after serving it buffet style, a couple of my guests noticed that there was NO meat in the sauce of my two spaghetti entrees. I immediately called the restaurant and spoke with the manager. The manager's name with whom I spoke with was Christina. The manager first stated that they don't have that much meat in their meat sauce (which would make the picture of this specific entree on their website to be very misleading). I told her in my case, it would be no meat! She then said that all the meat floats to the bottom of the sauce pot. Okay, so I guess that means it's alright for you to charge me extra for something I didn't receive. I feel that is an unacceptable excuse😡. If you charged me for meat sauce then it is your obligation to make sure that there is meat sauce in my spaghetti! The manager then finally suggested that I refrigerate the remainder of my spaghetti on my Independence holiday and return the next day for a refund. My thing with this issue is not only about being inconvenienced but that this establishment that many of us everyday hard working individuals helped throughout many decades to become successful feel that it is acceptable to take advantage of this patronism by cutting corners at the...