Dixie Queen — Restaurant in Memphis

⭐️ (1 out of 5 stars) Worst customer service I’ve experienced at a food spot in Memphis — and that’s saying something.

I ordered a 10-piece lemon pepper wing combo, clearly requested only one flavor to avoid the surcharge they add for mixing (yes, they charge extra just to give you two flavors, $2). Despite that, they gave me hot + lemon pepper — something I didn’t ask for and didn’t want.

When I went back to have it corrected, the woman at the window turned rude, cursed at me, and slammed the drive-thru window in my face. To top it off, they charged me over $7 MORE just to fix the mistake THEY made.

💸 Here’s what I paid for ONE combo meal: • 10 Wings: $17.99 • “Lemon Pepper on Top” fee: $1.00 • Service Charge (3.5%): $0.66 • Sales Tax: $1.76 • “Correction Fee” to fix their mistake: $7.00+ 👉 Total: $28.41 for one meal.

⚠️ HIDDEN FEES EVERYWHERE: • You’ll get charged extra to mix wing flavors (even on 10-pc orders). • There’s a 3.5% service charge on every order (not clearly explained). • You may end up paying more even when they mess up your food.

Also worth noting: they’re cutting corners on product quality. The ketchup is West Creek, a rock-bottom foodservice brand that tastes watered-down — a small but telling example of their cost-over-quality approach.

One employee did apologize while fixing the order, but the experience was already ruined.

Between the hidden fees, poor food handling, and disrespectful treatment, this is one place I won’t be returning to — and I suggest you think twice...

So I’m a DoorDash you this past Thursday on Thanksgiving night 7:30 PM. The two people that were working that night were very rude and unprofessional. First, they gave me two different drinks of size 120 ounce and one 40 ounce of Dr Pepper. Then I noticed that the name on the order is incorrect. They just wrote the customer that I had her name. So it may question if the order was correct so I open it up and of course the order was incorrect. It had one sandwich, one fry and one onion, so I hung my horn to let them know that the order is incorrect. The lady that was behind the cashier. Try to sit there and say it is correct and she was going to charge her for another sandwich told her and showed her that on the thing she had ordered two cheeseburgers, no mayo on one fry and two cokes 20 ounce. Then he gets another person in the back comes up and he tries to gaslight me saying no this is the correct order told him the order was like this is not the correct order after going back-and-forth, they finally did the order like they were supposed to do took me an hour to finally get the food and everything to the lady and I let the lady know what happened at this particular location , and called DoorDash and I have called...

Visiting from Dallas, my partner suggested this place as a good place for late night snacks. I'm in the drive thru and passed the speaker box due to the lack of lighting, the small size and it was not attached to the order board. As I'm reversing, I hear a voice but did not understand what was said. "Hello" I say into the speaker, no reply. I sit and wait for 3-5 minutes, nothing. No voice comes thru the box asking to take my order. So I pull up and wait an additional 10-12 minutes to get to the window. Tell the cashier that I never put in my order, and he looks, shake's his head, and tells me I have to go back around. All this for a cup of ice cream. Of coarse I didn't go back around, there is a long line behind me. Many other cars had driven off already, maybe due to no response from the speaker or the slow speed of the drive thru window. Needless to say, I will never return and would not recommend anyone else visiting. The guy working the drive thru...needs some real...