High Point Pizza — Restaurant in Memphis

My husband and I will never darken the doors of High Point Pizza ever again. We waited and waited and waited on a small pizza to come to our table after prepaying and pre-tipping for it by the way. Asked the extremely rude young girl with short dark hair and gages in her ears (no judgment on that but just want the management to know who the problem was) how much longer it would be as she passed us by and as she was walking said in a very annoyed manner “I’ll check”. Well we waited at least another 15 minutes so I went in there and said “We’ve been waiting nearly an hour for our pizza- how much longer will it be?” This girl was like “We have over 20 orders back here and…” I stopped her before she could continue and said - that would have been nice to know for in person customers what the wait time would be. She said “you need to lower your voice!” Trust me - she doesn’t know what my volume can be and I assure you that I was not yelling. Assertive and unhappy? Yes! But far from being irate or speaking in an inappropriate volume. So I said “are you seriously talking to a customer like this? Did anyone ever tell you the customer is always right?” She said well do you want your money back? I said yes I do!! As she was doing whatever she needed to do to refund my card, I went out to tell Mike we were leaving and not one but TWO gentlemen told me they agreed with me!! When I went back in to get my refund receipt- I turned to speak with one of them and said “this is why when you go to a restaurant- you pay when you leave - depending on the service and how much you tip.” This person commences once again tell me to keep my voice down! I said I am having a conversation with someone else that has nothing to do with you. Management at High Point- please vet your employees better. I am 56 years old and always treat servers with respect, patience and kindness. This individual has no business working in a customer service industry whatsoever. Your food is amazing and my husband and I have been there many times in the two years we’ve lived in this area but we will not be back. Thanks to the guy who gave us the pizza as we were walking out anyway. That was classy as can be but as for that girl. It would be in your best interest to...

Had the taste for a buffalo chicken pizza and came across High Point as a suggestion. I read that it was "ranch based" and was a little lery because I knew my tastebuds wanted a specific buffalo taste. Decided to take a chance on something new. Ordered for pick up about an hour before closing. Got there in 30 minutes and when I walked in the place was small and personal. There was a gentleman I assume waiting on his order who was sitting at one of the tables. I was greeted by a young man who told me someone would be right with me. As I stood at the counter I couldn't help but notice the delicious dessert in the display cabinet under the register. The price said $8 a slice but the carrot cake was calling so I added it to the order. A gentleman appeared from around the corner and retrieved my pizza and checked me out. I was praying that I enjoyed my meal because my total ($26) was a bit steep for a 10 inch pizza and dessert. Got home and got occupied that I didn't get to eat right away. By the time I got to my food the pizza was no longer hot. I took a slice to munch on with the intent to heat the rest. The pizza never made it to the oven. at ROOM TEMPERATURE this pizza a delicious!! I at a few more slices just as they were. There was plenty of chicken and cheese on the top. Although it wasn't giving the "buffalo " taste I was originally looking for, this pizza was "buffalo-ing" in its own unique delicious way so I was satisfied. Now to the carrot cake. It was very good as well. It appeared to look a little dense and in a sense it was. The cake was very most (almost a lil bit too much) but it didn't subtract from the good flavor of the cake. For that I would give it a strong B+. Overall I enjoyed my meal and would order both items again. High Point will have to be a special treat though at this point because my belly can be made just as happy at some other spots that would make my pockets happy also. But you have to experience this place...

I have been a customer of High Point pizza for years now. They make great pizza--at one point I considered it the best in town. And their service used to be great, every time.

I say "used to" because this weekend I tried to place a take-out order but was told they would not take my order because they are no longer taking orders for the night. I should note that I called shortly before 8pm, and they are open until 9pm every night (except Mondays when they are closed), so it is not like they were cloing soon. I was so surprised I didn't even have time to say anything and just mumbled. It's not a huge deal, but it was rather frustrating, especially since they did not give me any reason nor apologize.

I think this is literally the first time in my life a restaurant told me they would not take my order. I have never had problems ordering from them previously, even when they were super busy, so I guess I will never know why they did not want my money this time.

TLDR: their pizza is great, but the service...