Hopdoddy Burger Bar — Restaurant in Memphis

General Manager Norberto Flores, I hope you are able to retrain Tina on how to talk to people and offer quality customer service. Most people would probably not remain so calm when getting cussed out by an employee. I sure hate it for you that this is who you have training new employees. You definitely do not want a bunch of little “Tinas” running around your restaurant.

At Hopdoddy fries come out before the burgers. Not a problem if you don’t want fries AND a burger as opposed to a fries THEN a burger. It was a surprise to me. I think it’s stupid, but hey… run your company the way you want. I’ve only ever had to-go from here before this day, so I didn’t know.

My friend and I were talking about how it’s different and how we wish we would have known at the time of ordering. Probably could have asked that they come out at the same time. I told him I think it’s stupid. The bartender/trainer/manager came over and started chastising me about their way of doing things. She said, “This is how we do it at Hopdoddy. The fries come out first. If you would have asked me nicely, I could get you some fresh fries. It’s just our policy to do the fries first. Some people like their fries first. But that’s our policy. At ABC restaurant they do their shit first. At XYZ restaurants they do their shit last. This is just how we do it here.” I just starred at her. I’m actually amazed that I didn’t read her the riot act for cussing at me or just get up and leave.

She went on to reiterate that if we “just ask nicely,” she would be happy to get us fresh fries when the burgers came out. Ma’am, I don’t want anything else from you. I just told her ok and turned back to my friend.

After the burgers came, she dropped a new bowl of fries with us. I did not want them, and we did not eat them. A few minutes later she asked if she could get us more drinks or maybe dessert. I said, “No. We don’t need anything else from you.” She took this opportunity to offer a half-a$$ apology for her behavior. She said, “I was offended. I thought you were talking bad about Jason and me calling us stupid.” Jason is the bartender kid she was training. Jason was great! She (Tina) was not. I said, “Miss, I didn’t call you or him stupid. I said THIS is stupid. This POLICY is stupid.” Mgr-ish Tina said, “Well that’s why I was offended. Because you were talking about Hopdoddy, and I work here.” So was it that she thought I was talking about her and Jason? Or was it because she didn’t like me speaking negatively about her place of employment??

I told her that, as a paying customer, I didn’t appreciate being reprimanded like a child for having an opinion about a business I was frequenting. And I REALLY didn’t appreciate being cussed at by her. She said, “ That’s fair, but I didn’t like you calling our policy stupid.” That’s fair? That’s fair?! Ma’am, the level of unprofessionalism displayed by a manager wearing a trainer t-shirt and working with a new employee was ridiculous! It’s quite a bit more than “fair”. And I hope Jason learned a lot about how NOT to act from listening to this exchange.

I closed out with Jason. He was wonderful. He prepared our drinks using the standard recipe. He was clearly learning the process. This was his 4th day of training. The drinks were great, and he was super nice. However, Tina made sure to tell us that he is way too slow and our service should have been faster. Why share this with us?

I would NEVER return to this place if I knew she was working. I would walk in, see...

What a horrible experience I have been here sooooo many times came to stop by for the burger of the month one they need to bring back is the chilli cheese burger with the chips on it. But let’s talk about my experience with my niece and nephew today you know you pay for your food before sitting I usually always leave a ok tip mainly because i know the service will be great atleast I thought we had no waitress or waiter well I guess the guy that bought the food to the tables that’s all they did was bring the food to the tables no drink refills NEVER BROUGHT OUR MARGARITA WE RVEN ASKED FOR IT AGAIN BEFORE FINISHING OUR MEALS THEY TOLD US ITS ON THE WAY NO WORRIES WE WAIT AND WAIT STILL NO REFILLS FOR ANYONE AND NO MARAGITA WERE DONE EATING NOW GOT TO THE COUNTER NICE GUY WALK UP ASSUMING HE WAS THE MANAGER 😄 THIS GUY COMES UP TO HELP ME I EXPLAIN HEY WE NEVER GOT OUR MARGARITA SHOW MY RECEIPT I SPENT OVER $90.00 I LEFT A TIP $14.90 AND I TOLD HIM HEY WE NEVER GOT OUR MARGARITA AND ID LIKE TO GET NASHVILLE HOT TENDERS TO GO WITH THE FUNDS FROM THE MARGARITA NEVER SAID I WANTED ANYTHING FOR FREE NEVER MY INTENTIONS THE FIRST THING HE SAYS IS IM SORRY ABOUT THE GUY NEVER BRINGING THE MARGARITA BUT I CANT GIVE YOU THE TENDERS FOR $5.00 SO I SAY ILL PAY THE DIFFERENCE LOL I NEVER ASKED YOU TO DO THAT THE FACT THAT I SPENT $90.00 WITH GIVING A $14.90 TIP FOR NO FREAKING SERVICE SUCKS I SHOULD HAVE GOTTEN IT FOR FREE I HAVE BEEN HERE SO MANY TIMES ALWAYS SPENDING AT LEAST $60.00 EACH TIME FOR JUST ME AND MY HUSBAND I SWEAR AS LONG AS THE SKY IS BLUE ILL NEVER RETURN I DONT CARE HOW GOOD THE BURGERS ARE SHITTY SERVICE REQUIRE NO TIPS I SHOULD HAVE ASKED FOR MY TIP BACK I STARTED TO WAIT FOR TENDERS AND THAN THE GUY THAT TOOK MY ORDER EARLIER CAME TO SEE HOW THE FOOD WAS I TOLD HIM IT WAS AMAZING BUT THAT TIP I PAID WAS UNDESERVING BECAUSE WE ASKED FOR OUR MARGARITA TWICE ONCE AT THE REGISTER AND ONCE WHILE EATING NEVER GOT IT MEAN WHILE THE MANAGER IM ASSUMING HE WAS THE MANAGER TELLING ME ABOUT A GUY HE JUST HORED HES BEEN HAVING TROUBLE WITH HIM GIVING PEOPLE THEIR DRINKS AND HE IS THE THIRD PERSON HE HIRED LIKE I GIVE ONE PIECE OF ISH I JUST PAID $15.00 TIP AND TURNED AROUND AND GAVE .90 CENTS IN ADDITION TO GET THE TENDERS THEY SUCK SO BAD AND THIS IS THE FIRST TIME I HAD REALLY BAD SERVICE HERE BUT WILL NEVER RETURN I PROMISE YOU THAT WE CAME FROM OLIVEBRANCH BY THE WAY NEVER...

The food was great both visually and taste-wise. Atmosphere was okay. The service leaves a lot to be desired. I stood at the counter for what seemed like ages. There at least 3 employees behind the counter, less than 4 feet from me. They didn’t acknowledge my presence. The gentleman that I perceived to be the manager was exceptionally dismissive. He looked into my eyes as he passed me by and never made any king of gesture of good will. When they finally took my order, since it was my very first visit, I asked what might be recommended. The young lady simply muttered something quickly which was of no use. I ordered and of course paid the tip upfront(something I really take issue with especially in situations like this)

They don’t seat you, they give you a ticket with the table number on it and from that moment you are entirely on your on. When your food is ready, the server brings it by your table and scampers away before you can say a word. There is no “Is everything okay?” Or “Can I get anything else for you!” I did need to make sure that I had the right order. It didn’t look like what I ordered. The server dropped my plate and ran off so fast and literally had to screen sir at least three times which caused a bit of a scene. He made it clear when he came back that he did not appreciate being called back. Again, I had already tip nicely for this mistreatment. After that, no one came back to the tables to express concern of anykind. I sat and watched this was the case from one end of the restaurant to the other. Those ordering alcohol were treated a bit differently. I was not pleased at all to pay for abuse. Now, since I really liked the food, I decided to give the place one more try just to make sure that it wasn’t a fluke. The situation changed slightly but it was for the worse. The wait at the counter was even longer and I was the only customer in line. The manager was his usual dismissive self. The waiter dropped and ran just as before with absolutely no follow up.

There needs to be some major training in the customer service and service area in general.

So Hopdoddy, I can’t say that I will be back or bring others because my friends and family are much like me when they feel neglected and abused. We will find somewhere else. There is always an alternative. It’s sad to have delicious food and still leave a bad taste the client’s mouth. Food...